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Business Profile

RV Dealers

RV Value Mart Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

This profile includes complaints for RV Value Mart Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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RV Value Mart Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a new 2022 ****** Rv travel trailer August 19 ,2023 final paperwork signed September 9th,2023. Dealership needed to replace dented microwave and fix electrical problem that was blowing a fuse, vent that was loose, shower door that was off track and attach sway bar. Tried to contact dealership in the two weeks that followed and no one one responded. Finally after this time we were able to reach someone and were told oh it's been ready. Picked up camper and discovered on the way home they had put sway bar on wrong and a taillight was not working. Took back two weeks ago and was told in writing that everything would be taking care of. Called to check today and was told oh it's ready but you owe $348.00 for fixing sway bar that they put on wrong and taillight. Was told their employee should not have told us it would be taking care of at no charge. I don't feel this is fair, we are going on 2 months and we haven't even gotten to use the trailer that we are already paying for.

    • Initial Complaint

      Date:05/04/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our camper was injured in a storm by a tree. It needed a new roof. When we took it for an estimate we had an appt to they look at it and when we got there we had to leave it there and then go back for it because they had no one there to estimate it. They then made the appointment for drop off as April 24 to get fixed. Pick up would be May 5th after completion. We hadn’t heard from them so called today May 4th to check on the status, and they still have not touched it because they had a big open house at their facility and left all the customers campers just sit there. We are a seasonal site that opened up on April 1 and we would’ve been camping by now but we’ve lost time already and they’re even making us lose more time because of delaying the fix of it .

      Business Response

      Date: 05/31/2023

      I believe the job was completed in the customers requested time frame and that the customer is now in the possession of his his completed and finished trailer.

      Customer Answer

      Date: 06/05/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      the job was completed two weeks late and was damaged when I arrived and needed to be repaired while I waited. No one inspected the job upon completion and I had to show them what was not completed correctly and was damaged by them. A new power vent they installed was broken. The awning they reinstalled was not adjusted properly. The side of the camper was damaged while there.

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *******************

    • Initial Complaint

      Date:11/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put a $500 deposit on a unit on a Saturday and by Tuesday, decided to cancel the purchase. I was never informed that the deposit was non refundable. What kind of business takes a deposit and makes it non refundable?

    RV Value Mart Inc is NOT a BBB Accredited Business.

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