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Business Profile

Auto Repairs

Costy’s Used Truck &Auto Parts Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this company to purchase a rear differential, and two CV axles for a 2017 ***** CX five grand touring vehicle. They said they had the parts and I purchased them the mechanic that was putting the parts on said twoCV axles for the incorrect axles. He sent me a photo and I want to go and return the two CV axis to this company Costys and ********************** within the 30 day return for the items and they refuse to refund my money because they said they were the right CV axles later they told me they had re-ordered a set of CV axles and I did not ask him to re-order those CVaxles because I couldve gotten the wrong ones again. so the mechanic that was replacing the parts on that vehicle ordered the correct CV axles for the vehicle cost me $285.

    Business Response

    Date: 05/08/2025

    BBB,

    It appears the customer complaint to the ******************** may have been premature. The complaint is dated 4/25/25, it was not received by our office until 5/5/25. Attached, you will find the original invoice and a refund that was processed and provided to the customer on 5/2/25 (Prior to receipt of notice from the BBB). Additionally, the customer is returning to our office today for an additional refund in the amount of $100. 

    The customer was provided with the wrong products, the products were sourced by our company from a 3rd party provider and given to the customer without knowledge of the products being incorrect. The only way of knowing they were incorrect was if we had the customers vehicle to assemble and verify which was not possible because the customers car was approximately 3 hours facility.

    Our company has worked with the customer to properly resolve the unfortunate situation, it seems that a premature complaint to the BBB prior to resolution may have been unnecessary. Our company remains committed to this and all customers. We remain open for continued dialogue if necessary.

    Sincerely,

    **** ***********

Costy’s Used Truck &Auto Parts Inc is NOT a BBB Accredited Business.

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