Complaints

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• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped off unit on 10/24 for pressure relief valve issue I was contacted by Mark from Cleaning Services on 11/8 Mark advised me that I had a spring in backwards on my small unit and it took less than 5 minutes to fix and he was running a new hose on my larger unit for the pressure relief valve he agreed that this was a very quick fix on both units and that he would not be charging me more than $150 I gave him my credit card information to bill me for the $150 11/10 I realized I was charged $874.69 I immediately called the owner Jim to explain the situation Jim advised me that I needed to speak with Mark as he was the one that did the work Jim agree that 80% of the bill was due to labor Left message from Mark to call me on Mark responded on 11/11 Said he would meet me on Sunday 11/12 to pick up the unit and explain the he did 11/12 I met with Mark at the shop he explained how he repiped my plumbing system and removed my hood vent for the exhaust work I specifically asked him not to touch the exhaust system he did so without my permission and also did unnecessary work that I did not approve of or authorize I asked him at that time if you would like his parts back that I did not authorize any of the work he refused to take back the parts that he used at that time and told me I needed to speak with Jim the owner 11/13 My contacted Jim and asked why I was billed so much and that my hood vent had been tooken apart and not reassembled reminded him that I did not win any exhaust work done he checked with Mark and confirmed that he had taken it apart and not reassembled it Discuss with Jim I reimbursement for the labor that I did not authorize he said he would get back to me on Wednesday the 15th Contacted Jim on Wednesday he hung up on me after promise a refund Jim/ Mark were dishonest about the work they were performing and build me for an excessive amount I did not authorize 11/21 never saw any reimbursement back to my card file dispute with my credit card and BBB

  Business Response

  Date: 11/30/2022

  The thing about pressure washers, especially older units there are no computers that you can plug a diagnostic tool into. You fix one leak and it exposes another, your laying on your back in a trailer in 30 degree weather on a Saturday, do you stop and call or do you continue...It's Plumbing.
  
  My service guy Mark agreed to meet him to pick up unit On a Sunday after the steeler game ended. Game ended shortly after 4pm. He showed up at 6:30 and then Mark had to helped he get the trailer lights working. Do you work on Sunday for free.
  
  I had several conversations with *****. I thought we were negotiating. That wasn't the case he wanted $ 674.69 refunded and wasn't budging. I offered to give him $ 400.00 off and a 15% discount on anything he purchased from my store for a year. (He's a contract cleaner, they have a recurring needs for service and accessories).
  
  He told me no. I said we should probably think about it for a few days. Which at least I did.
  
  When he called me on Wednesday, he launched into telling the whole story again for about the tenth time. I told him I would handle it that day and if he wasn't satisfied with the outcome, he could proceed however he liked. 
  
  So on the 16th I reimbursed his card for the entire amount ($874.69 - See attached daily transaction report from Swipe Simple my credit card merchant). Just in case you ask me why. Hopefully he gets the message that I don't want him to come back ever. While I think in hindsight things could have been handled differently doing what he asked would be disrespectful of the time and effort my Service Tech Mark invested in his equipment.
  

   

  Jim L****
  President