We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optometrist

Advance Eye Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband had an eye appointment with advance eye center in Masontown PA on 12/16/2022. He took time off work as a first year teacher for this appointment. At the appointment he expressed that he needed contacts as he is having trouble seeing at work. They said that his trial contacts would be in, in a week. He called the following week and was told the prescriptions were in back order they would follow up with him. He called again mid January and left a voice mail and did not here back. I called for him in February 9th and left a message i received no call back. I called again on march 9th a month after my last call and nearly 3 months after his appointment. They called me back on March 10th at this time now they say his contacts trial are in. I explain to them that at this point my husband has been without contacts for 3 months and he does not want to deal with them due to this delay and lack of follow up. I asked for his prescription and they refuse to give it. The lack of follow up through this whole situation and the attitude of the office staff is absolutely unacceptable.

    Business Response

    Date: 03/20/2023

    12/16/22 
    SERVICE LOG 
    SERVICE DESCRIPTION: 
    EX/XX 
    Initials: 
    MA 
    3/13/23 called. I spoke to ******** **** + advised her 
    that it was a necessity to have ******** ** checked after he Receives samples due to liability. Reasons as well as confirming that CL are Correct for him. She stated that he wore them before and that she was "turning usin" for not Releasing ce script @ that point I told. Thee that he would need a new exam if she went elsewhere and that this a regular procedure for any practice he would gots. At this time. I did offer for him to come in + pick lup trials + be fitted at this time... She stated that Ible of length of time for CL to come in (on backinder) they were also dissatisfier, I explained toner that they were in backorder and if she did not believe me. I went`s best her contact company-In Contact lens checks are ancemal protocal for all patients to get their contact lens prescription. This is the policy for liability Reasons. 

Advance Eye Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.