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Business Profile

Car Wash

TSS Auto Detailing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought my new 2024 Toyota Sienna van with 500 miles to the shop on 11/19 to get a hood wrap, headlight wrap and tints. I have a picture of my vehicle before it left my house via my security cameras and when it arrived. You can see the body damage as described by Toyota when I noticed my vehicles passenger side sliding door was malfunctioning after I brought it back from this detail shop. On 11/23 I noticed body panel damage around the passenger side door and that got my investigating further to why my automatic passenger side door was making weird noises when opening. Initially I thought it may be damage or a door misalignment that I noticed two days after my vehicle left their shop in the dark and rainy weather. After confirming with Toyota techs at ****** Toyota on 11/29, they determined that under the body of the door, it was “bent due to impact”. I brought this up to Jaison on 11/23 via text and he responded that he would ask. He has not responded to my initial request to see if his colleagues may have caused this damage and as a courtesy be honest. This wasn’t the case and Toyota in ****** like myself believes the vehicle collided with something low in the shop, with the passenger automatic door open, pushing it back and damaging a body panel and bending a door. I need to file this with your liability insurance company. I have before and after pictures for this reason, unbeknownst to every shop I take my vehicles to. This is why. I am happy to provide video footage as well to your liability insurance company as well.

    Customer Answer

    Date: 12/03/2024


    I managed to get in touch with the business owner and we are discussing a solution. He did take ownership of the fact the vehicle was in his possession when the rear passenger door accidentally hit something. He was unaware that this happened but took responsibility which speaks volumes about his business. 

TSS Auto Detailing is NOT a BBB Accredited Business.

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