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Business Profile

Plant Nursery

Phelps Nursery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

This profile includes complaints for Phelps Nursery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Phelps Nursery has 2 locations, listed below.

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    • Phelps Nursery

      5477 Steubenville Pike Mc Kees Rocks, PA 15136

    • Phelps Nursery

      21201 Rt 19 Cranberry Twp, PA 16066

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Kyle at Phelps Nursery convinced me to have the trees I purchased planted by them as it is guaranteed if they fail. Both trees failed. I contacted Phelps Nursery in April and was asked to send pictures via their email. I did this twice and they never responded. I came to their placed of business four times, each time speaking with the owner. He wrote up the issue and assured me that the issue would be taken care of. I would not have to show up four (4) times if his word was kept. I called again, three different times. The only time I was able to speak with someone was when i asked do I need to file a complaint with the Magistrate then I spoke with Kyle. He reviewed the items that I purchased including the hydrangeas which were also planted by the nursery. He then notified me that I must produce the receipt to get a replacement. I notified him that after planting I never received a receipt as it was very late at night when the planting was completed. He said we always give a receipt. How did he know that I had hydrangeas planted if he was not reading from the actual receipt they keep for themselves as these were never mentioned in any conversation. I have the checks and payment verifications to prove purchases but at this point I disgusted and sick to my stomach at the thought of any more communication.

    Phelps Nursery is NOT a BBB Accredited Business.

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