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Business Profile

Auto Repairs

Steubenville Pike Auto

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromG. F

    Date: 09/21/2024

    1 star

    G. F

    Date: 09/21/2024

    "Not an honest Businessman"Warning do not bring your car to this *** ***** the owner he's a total rip off. I brought a car in for an AC charge. Their people lied to me and told me I needed condenser on my vehicle. They charge me $120 said they wouldn't fill it until the condenser was replaced then they'll charge me an additional $85, plus the cost of a new condenser $679.00 So as the owner of five cars in a part-time mechanic as a hobby myself this is not my first rodeo with cars and I know what I'm talking about and I understand most people when they bring their car to these guys they don't know too much about a car and a lot of times they pay more than they ********* I brought my car elsewhere for a second opinion to see if the condenser was in fact bad.They looked at the vehicle, put a charge on it and said : "your condenser is not leaking, it's holding a charge"And so it hasn't lost any AC fluid for months now.***** will not admit his mechanic and shop ******* seen DRIED green die from an old AC line leak and try to put a condenser on this car instead and make an additional $679!! But worse than that the shop ******* & the guy who worked on my car actually told me that the condenser was not holding a charge, which is another lie.All I asked the owner ***** to do was a refund me half of the $120 in a show of good faith and he denied me that $60. There's a reason auto mechanics are the most untrustworthy profession in ******* !I'm telling everybody in ************************* and ****************, do not go to this guy. He's a total rip off. He will replace things that don't need replace. He tried to beat me up for a $679 AC condenser.Also I have the paperwork when I brought it to the other shop stating the condenser had no holes in it and it held a charge perfectly fine. When I asked ***** if I can bring these papers up to show him he also denied me.

    Steubenville Pike Auto

    Date: 09/24/2024

    As we explained to you in person and on the phone, you hired us and agreed to pay us for our time to look at your ** system because it was not working properly. Your vehicle failed the ** leak down check performed by our technician. After further inspection, we found the ** condenser was covered in ** ***, indicating a leak. We explained our findings to you and gave you our recommendations. Just because your air conditioner holds a charge immediately after charging, does not mean that you do not have a leak in the system. It does not mean that we were incorrect in our recommendations or that the real problem with the vehicle is now fixed. Just like any of our customers, you are free to get a second opinion, but just because their opinion differs from ours doesnt mean that we are wrong or that you are entitled to be reimbursed for the time and effort that we put into diagnosing the problems and preparing our diagnosis and opinion as to the necessary fix.We are a BBB A+ accredited business and an AAA approved auto service provider with over 20 years of experience and thousands of satisfied repeat customers. We do not appreciate you publicly spreading false information about our company or our technicians. We are proud of the honesty and integrity of our ******** addition, we are EPA 609 Certified for mobile ** refrigerant recovery which means that there are certain rules and regulations that we must adhere to, over and above those of an average individual working on their car in their yard. We are obligated to not just put band aids on refrigerant leaks, but to recommend that the cause be addressed.

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