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Business Profile

Moving Companies

Culmer Moving & Labor Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired the movers to move my stuff from my old 2 bedroom townhouse in Cranberry Twp + a 5x10 storage unit to my new house in Homestead. I was scheduled for 8-10am on 11/19, was told it would be closer to 10. I received no communication until 10:45am that they had a guy call off and were trying to find a replacement. They didn't arrive at my place in Cranberry until 2:30pm, and showed up with a U-Haul truck that was never going to be large enough to move everything I wanted moved. They also had 0 preparation for the job since they did not bring a dolly or straps/wrapping to keep my things safe. They got about 60% of the stuff in the townhouse loaded before wanting to go to the storage unit. Even with that, only 50% of the stuff their was loaded and we then drove down to my new house in Homestead. Once there, they parked at the wrong house and bothered my neighbors because their GPS couldn't get them to the right house. Once they saw me on the sidewalk, they pulled the truck up with the rear door open. Only 1 item fell out, but it could've been so much worse. I saw that because they had no straps, everything had fallen all over the place. Multiple pieces of furniture are damaged from the move, including my dining room table (big scratch on top), dressers (missing wheels, deep scratches, split boards), and more delicate items like my standing lamp were destroyed. To top it off, they left my stuff wherever they wanted after about 20% was unloaded. They were mostly unwilling to take things up the stairs even though I had given direction of which rooms to put them in, probably because it was getting late, but it's not my fault they started 4.5 hours late.

Culmer Moving & Labor Solutions is NOT a BBB Accredited Business.

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