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Business Profile

Restaurants

Broadway Pizza & Subs Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order food through their company website. Called in to speak to a manager about a complaint with my hoagie. Order extra sauce put a note on the order in the only place e where a note could be written that ALL the sauce for my gyro was to be put on the side. Spoke to a girl at first then got a kid named Matt who claims his family owns the restaurant and his Mom is his boss and won't be back till the winter. When I asked for his boss. My gyro came saturated in more sauce than meat and I paid for double meat. I asked Matt to have the driver come pick up my hoagie that was made incorrectly and please remake it. I usually don't have any complaints or issues with this company and they have fixed them before. Matt told me it's an online order and he couldn't do anything about it. I said even though I have 3 receipts SAYING ALL SAUCE FOR GYRO ON THE SIDE he said yep. I informed him that I will keep calling till I get someone above him. I been ordering from this company for 11 years and never had any issues like this. This last 6 months this company is going downhill. Broadway just lost a customer, they damn sure aren't the only pizza place in this area and I get treated better by other places I've ordered from less.

Broadway Pizza & Subs Inc is NOT a BBB Accredited Business.

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