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Business Profile

Septic Tank Contractors

A-1 Sewer Cleaning Specialists

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 93 year old mother's toilet was flushing slowly. I called A1 sewer and they came out the next day and said that it was fixed. After they left, I took my mother to a doctor's *********** and we did not get back until late at night. The next day I noticed that the toilet was flushing slowly as it had been the day before. I called A1 and they said that someone would be out the next day. Late that next afternoon the same employee came back, spent about 15 minutes and then said that my mother needs a new toilet OR the fan on the roof is clogged. He left without fixing it. I had to call another plumber who came out and fixed the toilet and it is still working properly two weeks later. I called the company and said that I wanted a refund. My mother is low income but more importantly they did not fix the problem and another plumber did fix it and it is still working properly. I have since called *********** times and have been told that the message is on the owner's desk. I reiterated that another plumber fixed the problem and it is still working properly therefore I want my mother to get a refund. I have not had any response from the company.

  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/10 they were servicing our neighbors basement toilet and using a snake. They then knocked on our door to ask if they could check our toilet to see if the snake had come up on our end. I work overnights and was asleep so my wife told him no but checked and at first didn't notice any issues. After they left my wife was using the bathroom in our basement and noticed water around our toilet and then realized the snake had destroyed the back of our toilet. When we talked to our neighbor to contact them and explain that the toilet had been damaged they refused to do anything stating that because we refused access they won't fix the issue. I've now had to replace my toilet out of pocket for $126.12 because of their negligence. I had every right to refuse access because it wasn't my service call made. They should be responsible for the cost of the new toilet.

    Customer Answer

    Date: 05/16/2023

    From: ******* ******* *************************>
    Date: Tue, May 16, 2023 at 10:23 AM
    Subject: Complaint ID: ********
    To: <[email protected]>


    Hello,
    I'm writing to inform you that my complaint with A-1 Sewer Cleaning Specialists has been resolved. The owner has contacted me and has paid for the cost of the damaged toilet.

    ******* *******

A-1 Sewer Cleaning Specialists is NOT a BBB Accredited Business.

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