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Business Profile

Dermatologist

Seraly Dermatology

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 24th, 2024, I visited Seraly Dermatology for a Skin Cancer SCREENING. My employer offers various cash rewards for wellness/preventative care screenings. For example, last year, I had a colonoscopy screening and received a $100 reward. My insurance provider, Cigna, paid 100% of this claim since it was billed as preventative care. However, after I had this skin cancer screening, ***** did not pay 100% of the claim. The claim said my patient responsibility was $90. I contacted ***** immediately and they said Seraly Dermatology did not bill this as wellness/preventative care, they billed it as new patient/diagnostic and informed me to call the practice and have them resubmit the claim under wellness/preventative billing codes. I called Seraly Dermatology and they are refusing to bill this as wellness/preventative. Furthermore, I am NOT receiving the $100 reward from my employer because the claim is coded new patient/diagnostic. So, I am out $90 for something I would have never done if there was no reward. I want this practice, Seraly Dermatology, to resubmit this claim and code this as wellness/preventative care as that is exactly what the purpose of my visit was.

Seraly Dermatology is NOT a BBB Accredited Business.

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