Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 23363043 and find that this resolution is satisfactory ENOUGH to me.  I disagree with their statements that it wasn't broken prior to me taking the vehicle.  Along with they sent me a check for $110, but to get the work done through them would have charged me over $250.  I will continue to give them a bad review in general, and recommend people go elsewhere.  The one person from the dealership that tried to help was the salesman, *****.  However, things were out of his control, and management did do enough in my opinion to correct or admit their mistake.  I feel bad for anyone who purchases a used vehicle from them in the future.  They clearly do not look over the vehicles for any sort of safety checks.  One of the errors had been on the dashboard for months prior to me looking at the vehicle.

  At this point, I want nothing to do with them.
  
  Regards,
  
  *** *********

  issue. We took the vehicle back to the dealership and they wanted to charge me roughly $253 as it wasn't under warranty. Which I understand, it isn't a brand-new car. It came with a limit warranty that didn't cover this specifically. We are displeased by the fact they claim to do a rigorous check of their used vehicles (which clearly, they do NOT do), and it should have been resolved prior to selling anyone the car along with initially wanting to resolve it but management didn't agree or see the need to. Along this process I spoke with a manager that said they can't find everything, which is understandable. BUT if you are claiming to actually check your vehicles, how do you miss an alert that has been there for months. it's not new, it didn't happen before the sale. Your salesman agreed to fix it, but when we bring it in to fix, they want more money.

  Business Response

  Date: 05/24/2025

  These items were not present before delivery of the vehicle and are not covered under the power train warranty of the vehicle.
  But after Conversation with Mr ********* and his sales person,South Hills has sent a goodwill check to the customer to cover his purchase of the washer sensor and installation of it.  The customer has agreed that this satisfied his issue.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 21 2022 I had a scheduled appointment due to my stop/start function not working on my 3 year old jeep. I was told my auxiliary battery was tested and it’s still good, it just needed charged because it dropped below 60% charge and the stop/start feature would not function if the auxiliary battery was below 60% charge. They set it to charge and sent me on my way saying it would take a few hours to charge in my vehicle. I paid 254.35 for the diagnostic fee and left the lot with my stop/start still not working. 2 days passed and the function was still not working. So I scheduled a second appointment for nov 21. The stop/start function continued to not work. On nov 21 I brought the car in for the second appointment and was told that suddenly my auxiliary battery was now bad, coincidentally just weeks after having it checked on Oct 21. So I paid $191.86 for a new auxiliary battery. They replaced the auxiliary battery and sent me on my way. Driving home from the dealership just minutes after my appointment, I noticed that the stop/start function was still not working. I pulled over to the side of the road and called the dealership to be told “it may take about 24 hours for the system to recalibrate with the new battery”. This was not the case and my stop start function still did not work. I scheduled a third appointment. At this third appointment on Jan 10, I was told that the charge on my brand new battery just installed nov 21 was now dropped to 59% charge. So they did the exact same thing that didn’t work at the first appointment (on Oct 21), charged the battery and dismissed me without attempting to find out what in fact was draining 2 separate auxiliary batteries. They told me to take the car home and ignore it without any resolution because “it didn’t throw a code, so they can’t find out what’s wrong”. I had to strongly insist the manager keep looking until they figure what is draining this battery. Still waiting on resolution. I have no car to drive.

  Business Response

  Date: 01/12/2023

  Customer is dealing directly with our service manager Dan C******

  vehicle was in service on 11/11/23 and returned to the customer that evening.

  repairs completed

  Dan talked to the customer morning of 1/12/23 ,via phone, customer stated vehicle working properly

  she told Dan she was happy

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This part of the vehicle was never touched by an “outside source” and the same “warping” is not happening to the lower molding.”  This has also not addressed the radio issue mentioned either.

  
  
  Regards,
  
  
  ******* *****

  Business Response

  Date: 12/21/2022

  I have attached the repair order from *** ******* prior
  visit where items listed in his complaints were addressed.
  The Rear window moldings were appearing to have been damaged
  by an outside source.
  If we would replace them under Chrysler warranty the modeling
  would need to be returned to Chrysler for inspection and they would reject the
  claim because of the damage.

  Business Response

  Date: 12/26/2022

  I reviewed the picture *** ***** Sent with our Chrysler Representative
  and she confirmed our call that the moldings are not a warranty repair.
  For the radio, when the vehicle was here we were unable to
  verify ** ******* concern.  We also
  reviewed all technical service bulletins and were unable to find anything related
  to these issues.
  When *** *****’s is in service on 12/28, to replace a
  speaker, we will again attempt to verify this issue.  
  The video sent we were unable to determine where and how
  sounds were coming from.