We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pediatrician

McMurray Pediatric and Adolescent Medicine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pediatrician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a bill from McMurray ********************************************** Medicine PC ******************* Mcmurray pa ***** ************ in regards to my son ********* visit DOS 11/13/2024 and they billed him $38.00. The claim# *****yjp1i10 was paid on 12/31/2024 the Expkatikn of payments was sent to provider billing on 12/31/2024 stating paid $112.75 with no member out of pocket responsibility and the $38.00 is provider responsiblitiy. *************** called me back and her name was ****** and she said that we owe this bill and if not paid to them it goes on my sons credit report. I had spoke to my insurance company too and let them know also and ****** stated that she doesnt care what the insurance company says we are held reliable for the amount due. ***************** said we are not. I actually work for the insurance company they are billing so I know they are balance billing which is illegal because that is providers responsibility. The billing office phone is ************ I have called that and you have to leave a message and no one calls you back at all. I was advised from my ********************************* too and let NOT pay that bill which I have not

    Business Response

    Date: 02/27/2025

    First of all, I have attached a log of the calls she made to the billing company.  You will see that she made 4 calls.  All 4 calls were before business hours and/or during their lunch hours.  Three of the calls she just hung up and did not leave of voice mail so that they could not respond to her inquires.  The voice mail was on the February 21 which was a Friday, they state they will call withing 72hrs on business days to respond to the question.  She called us and contacted you even before those 72 hours.

    Secondly, when she contacted my office, she spoke with my office manager who is not ****** and there is no one named ****** anywhere in either organization. I was able to hear the conversation.  ********* manager was not shown any respect and was continually called "Honey" which was very disrespectable, and Ms. ******** wouldn't stop calling her that when she asked her to stop. When my office manager offered to call the billing company for her, she wouldn't listen.  She also tried to explain to her that we had given her the other document that is included.  Insurance companies have always had pediatricians screen vision and hearing.  They often will cover one but not the other.  The vision screen that they cover is for the ophthalmologist not for us which is a different CPT code; we explain that and give parents the option to decline at every visit.  See the attached form.  She was aware.  She signed the attached form and agreed to pay for the screens if it is not covered; therefore, she is responsible.  This is a template form developed by other medical facilities.

    Customer Answer

    Date: 02/27/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    Regards,

    ***** ********

McMurray Pediatric and Adolescent Medicine is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.