We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Construction

ACM Roofing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ACM Roofing to install a roof on my deck. However, they did not install flashing on the roof. I wasn't aware of this until November 2024 when water began leaking through the roof. I contacted the business three times since November 25th and have not received a clear course of action to resolve this issue.When ACM Roofing installed the roof, they also installed electricity for the lights and a ceiling fan. The water getting inside the roof poses a serious risk when coupled with the electrical work they also completed. I'm concerned about a fire hazard, further damage, or death. At this juncture, I'm asking for the flashing to be installed.

    Customer Answer

    Date: 12/13/2024

    I have some videos of the roof installed by ACM Roofing showing no signs of the flashing ever being installed. I attached them to this email but they had to be sent as links due to the size. If you aren't able to view them via those links, I'd be happy to send them another way. 

    Another detail that might be pertinent: the roof was installed last year, but the rear of the roof isn't visible from the street or any of the windows. You are only able to inspect it by actually being on the roof, which is something I didn't do. I never would've even thought to check had water not begun leaking onto the porch in heavy streams. 

    Business Response

    Date: 12/26/2024

    This has been taken care of. Siding looks like it ripped off we counter flashed this. First call was after thanksgiving and this was taken care of within 10 days. I think it was very short for a claim to be filed. Things happen and the way it was built prior it didnt have step flashing we removed the existing roof. Brought the siding down onto with j channel and as the contract read it did not say anything about step flashing or counter flashing. Regardless we went and fixed it and put up counter flashing immediately. I think this should be taken off all together as he didnt even wait the 30 days. 

    Customer Answer

    Date: 12/26/2024



    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** ********

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or around 10/11/23 we hired this company to redo our roof because we were selling the house. This company damaged our chimney and said it was like that until I proved with drove photos it wasn't. They half a** fixed it. On 12/3/23 we woke up to a chunk of our ceiling down and water pouring into our bedroom. The leak was from around our other chimney. When contacted they ended up sending someone out when I wasn't home and all they did was supposedly caulk the issue and then threw the garbage in out neighbors yard and razor blades and nails all around our house and the baby's toys. When I contacted them again to see when someone was coming out to look at the damages caused by their scrappy work they refused to respond and also refused to give me their insurance info so I could contact them about the damages to our ceiling. I've reached out 2 more times and still go no response from them. I just want my ceiling fixed or money back because it's ceiling/wall damage.

ACM Roofing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.