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Business Profile

Audiologist

Meadville Medical Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audiologist.

Complaints

This profile includes complaints for Meadville Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Meadville Medical Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/19/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i had a sonogram done on 6-24-24 but Meadville medical billing is saying the coding is wrong but its not wrong even **** says its not wrong i want the hospital billing to send that bill in so i can get my rewards put on my healthy benefits card this is not fair to me my ** did every thing right and the hospital is lying

      Business Response

      Date: 10/25/2024

      On 6/24/24, ***** ******** had a screening ultrasound instead of a mammogram due to the fact that she is unable to lift her arm.  The claim was submitted to her insurance as the ultrasound that was completed. MMC received the BBB complaint.  Upon receiving this complaint, I reached out to the patient so I could better understand her complaint.  Once speaking with the patient, I had our ****** contact the insurance ***.  Our ******, the patient and the insurance *** set up a 3-way call.  MMC billing office will resubmit the claim with the appropriate diagnosis code.  I will continue to follow up with MMCs ****** to make sure the issue is resolved.
      Thank you
      **** *****
      VP, Revenue Cycle Services  

      Customer Answer

      Date: 10/27/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** ********

    • Initial Complaint

      Date:08/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 15, 2024, I went to MMC ER for an infected hand, and filled out paperwork. I then sat in the reception area for 4 hours without being seen. At that point, I notified the receptionist that I was leaving because I was in a lot of pain, to go to an urgent care. She told me that she would let them know.On August 9th 2024, I received a bill for said ER visit for the amount of $125. The bill also indicated that they fraudulently billed my insurance company for an ER visit, when I was not actually seen. I want this bill removed and noted in my account that I am not actually responsible for services that were not rendered.I went to a local urgent Care and had my injury / infection attended to.

    • Initial Complaint

      Date:03/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had preventative ultrasounds on 8.29.2022 at MEADVILLE MEDICAL CENTER. My insurance cards were provided. MMC billed the network company for my primary insurance for $714. The claim was processed on 10.6.2022 and the EOB clearly shows $714 disallowed. Patient responsibility $0.00. MMC then billed my secondary insurance. Then MMC billed me on 2.24.2023 for $677.31. This practice is illegal and this is not the patient responsibility. Last time MMC did this to me and I disputed it, they sent me directly to collections, without any subsequent bills or notices.

      Business Response

      Date: 03/24/2023

      I have your letter of March 7, 2023 to Renato Suntay regarding the above referenced patient.  As of this date, we are writing off the original charge to the primary insurance company in the amount of $714.  The patient account will be cleared.  There was a coding issue on the original bill. The primary carrier dropped the charge down to the secondary carrier which, in turn, denied the claim and kicked the bill back up to the primary carrier. The charged was re-billed to the primary carrier in February.  It is unlikely that the billing will ever be paid and MMC will write off the bill rather than expose the patient and MMC to further aggravation. We are sorry for the inconvenience to the patient.

      E. *** W****, Esquire,
      Senior Vice President and
      General Counsel,

    Meadville Medical Center is NOT a BBB Accredited Business.

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