Complaints

This profile includes complaints for Vantage Home Medical Equipment & Oxygen's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Vantage Home Medical Equipment & Oxygen has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Vantage Home Medical Equipment & Oxygen

  1305 S Main St Meadville, PA 16335-3036

• 

  Vantage Home Medical Equipment & Oxygen

  602 W Central Ave Titusville, PA 16354-2152

• 

  Vantage Home Medical Equipment & Oxygen

  19049 Park Avenue Meadville, PA 16335

• 

  Vantage Home Medical Equipment & Oxygen

  5702 Peach Street Erie, PA 16509

• 

  Vantage Home Medical Equipment & Oxygen

  497 S Hermitage Rd Hermitage, PA 16148-3528

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Given a wheel chair that was used by the company and they said it was new. Almost have had several accidents on it.

  Business Response

  Date: 06/28/2024

  Good Morning, 

  I am sorry to hear that you have almost had accidents with the wheelchair provided to you. I reviewed the Serial Number associated to the wheelchair that you received from Vantage. I show that Vantage purchased the wheelchair new from the manufacturer on 10/12/2021.  After the wheelchair was received from the manufacturer, we set you up with this wheelchair on 11/03/2021. The wheelchair in question has been in the patient's possession since the date the Delivery ticket was signed. In closing, if you are having issues with the wheelchair you have, please reach out to Vantage staff and we can assist you and resolve any patient safety issues. Vantage maintains high standards for patient care and we look forward to assist you further. 

• Initial Complaint

  Date:04/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband received a cpap machine from vantage, we had a co- pay and in 09/2023 we fulfilled the payment plan, then 4/10/24 my husband received a phone call from ASI that vantage had turned us into collections for $155.69. I called vantage 4/11/24 and was informed by the billing specialist Kendra that there is a note in the computer in 09/2023 that we made the last payment and our account was paid in full, however there is a balance on our account for $305.87 that has been turned into collections. She agreed that there has been no communication from vantage to notify us of the outstanding balance but it is in collections. She could not explain to me why there was a balance due and in collections since the September note stated paid in full. To keep my credit in good standing and out of collections I paid the $305.87 but I need to file a dispute because the charges are unjustifiable

  Business Response

  Date: 04/12/2024

  Good Afternoon,

  After reviewing the account there were two invoices that were sent to collections. The invoice from October 2022 had already been paid by the patient in August 2023 and the patient should not have paid that invoice on 04/11/2024. When the payment was received in August the collection agency was not notified at that time. The invoice from June 2023 was not paid and is a true collections balance. The Manager of the Billing Department spoke to the patient's wife on 04/12/2024 and she let the patient's wife know Vantage would process a refund for $155.69 from the October invoice but the June 2023 invoice was valid for $150.18, and it was agreed upon to keep that money and pay the collection balance that remained. I can also confirm that we have notified the collection agency of the payment that was made yesterday, and the patient was removed from collections. From speaking with the patient's wife there was a concern that supplies for June 2023 were not received but per the conversation with the patient and wife they agreed they did receive the supplies.  Again, the refund was forwarded to our Accounting Department to issue the refund as soon as possible. I do apologize for this issue that you had regarding your account, but we are working diligently to get this corrected and refunded as quickly as we can. 

   

  Kelly C******
  Director of DME Reimbursement
  Vantage Home Medical Equipment and Services
  **** ** **** ***
  ********* ** *****
  ****** ************
  **** ************

• Initial Complaint

  Date:03/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent me a bill that should have been submitted to medicare/insurance. They claim that I owe them for services not described, that occurred TWO and THREE YEARS ago! If they made a mistake by not submitting a bill TWO YEARS ago, why should I deal with it now?

  Business Response

  Date: 03/19/2024

  I have reviewed the account and here are my findings. The claims that are in question, two are from 12/30/2021 and two are from 01/30/2022. The claims from 12/30/2021 were submitted for the first time to the patient's Aetna Medicare plan on 01/06/2022 and the claims from 01/30/2022 were submitted to Aetna Medicare on 01/30/2022. We received denials on the December claims on 01/12/2022 and the January claims 02/07/2022. On 04/25/2022 that patient called in to question other claims, and we notified patient that the December and January claims were denying, and they would need to call their insurance company and complete a coordination of benefits before insurance would pay. Patient stated they would call in that same day to their insurance company. We received no word back and on 07/01/2022 we resubmitted the 4 open claims. We received the second denial on all 4 claims on 07/08/2022. On 04/03/2023 we wrote the claims off as past timely filing as insurance was not paying. On 01/18/2024 we received a check and explanation of benefits for Aetna Medicare on all 4 claims. We opened the invoices back up, applied the money to the insurance invoices and dropped the remaining balance, the co-insurance, per the explanation of benefits, to the patient. The patient invoices opened on 01/23/2024. So overall, Vantage was not paid by the insurance company until a year's time had passed. We cannot bill the patient until we receive the explanation of benefit's stating what patient will owe. 

  Customer Answer

  Date: 03/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Their response does not make sense. If the insurance company paid a portion of the bill, I want to see the details. What was paid and how much? Not just when.
  
  Regards,
  
  
  
  *** ******

  Business Response

  Date: 03/22/2024

  Good Morning,

  I understand your frustration with this process and receiving an invoice for a Date of Service from 2021 and 2022, after continuing to review the information I am providing additional information. When we submitted the claim to your insurance, they denied the claims at that time stating you had another insurance company as your primary carrier. It was stated on the Explanation of Benefits at the time once this was resolved the claim would be paid.  After we received this information in 2022, we informed the patient to contact the insurance company to handle the Coordination of Benefits. At that time, we had not been paid for the claim as the issue of Coordination of Benefits appeared to not be resolved. In January your Insurance company paid 2 dates of service 12/30/2021 and 01/30/22 the breakdown of the claims are as follows:

  Date of Service 12/30/21 Insurance Paid $17.80-patient Coinsurance: $4.45 

  Date of Service 12/30/21 Insurance Paid $111.10- patient Coinsurance $27.78 

  Date of Service 01/30/22 Insurance Paid $111.10- patient Coinsurance $27.78 

  Date of Service 01/30/22 Insurance Paid $17.80- patient Coinsurance $4.45 

  The date of the explanation of Benefits and payment are dated 01/13/2024, Unfortunately our company has no decision on when the claims will process through the insurance. In regard to you being billed for this once the insurance makes the determination, we will bill patient accordingly to how the insurance processed the claim. I do understand how upsetting it is to receive an invoice over two years after the date of service, our company is legally billing the patient for their Coinsurance determined by the Insurance company. I would be happy to provide you with the Explanation of Benefits for you to review the information we received as well.  If you have any additional questions, please let me know. 

   

  Thank you, 

  Kelly C****** 

   

   

• Initial Complaint

  Date:01/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed a brace that was recommended by my doctor. I went to Vantage, and they told me they were reaching out to my insurance company. They got back to me a few weeks later, and told me the price, stating they had spoken to my insurance company. A month later, I received an a letter from them stating I owed them almost $150 more. They stated they told me the initial one was an estimate and it might go up, but they never did. They messed up, the woman on the phone even stated sorry they did not communicate this with me. She then stated they cannot and will not do anything and that I should contact my insurance. They messed up and I am on the hook for way more money than I would have spent.

  Business Response

  Date: 01/24/2024

  To whom it may concern,
  In regards to the complaint, when the patient ordered the wrist
  brace we verified his benefits. When we contacted the patient, we gave an
  estimated cost of what the patient’s portion would be, dependent upon whether
  or not his deductible for the year had been met.
  When billing insurance there is no guarantee how the claim
  will process, what insurance will pay or what the patient’s responsibility is
  until the claim is submitted.  And, in
  this case the patient’s deductible was not met at the time the service was
  rendered so the entire amount was to be applied against the deductible. 
  When contracting with insurance companies we are unable to
  adjust off any amounts that get applied to their deductible due to insurance
  standards. Therefore, the bill will stand and the patient can contact our
  office to setup an installment plan.
  Sincerely,
  
  Kelly C******
  Vantage DME Billing Director
  **** ***** **** ******
  ********* ** ***** 

  Customer Answer

  Date: 01/25/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The business never made it clear it was an estimate, they only stated that it would cost me the initial price they quoted me. They said nothing about whether my deductible may or may not be met. They were not clear, they never explained everything. Had they explained that, I would not have gotten the brace. And now they want me to pay due to them not being clear and upfront. 
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
  
  
  
  Regards,
  
  
  
  ***** ********