Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  The reply from Christian Faith Publishing Company is inaccurate regarding ******, and once again does not clearly state their efforts to correct the situation. I first brought the incorrect information to the attention of *** in January of 2025. They attempted to correct the information in January , but with the wrong information. This incorrect information was processed for the second time in a couple of days. They are currently stating; As of today, the age range for the physical version of the book has been corrected and is no longer showing the juvenile age range. The eBook has been more difficult to correct, as ****** has had to open several tickets to have it corrected, and are continuing to investigate why it is unable to be corrected. 
  
  CFP is giving the impression with this statement that they have done something to help with the physical version; which is call the hard copy in publishing terms. What CFP doesnt state is that the eBook and the hard copy book information with Amazon is processed through the ***************** with ******. Kindle handles the posting of both the hard copy and the eBook information about the book. The age range isnt adjusted through any other department at ****** except through the ****************** One would think that if *** were a professional publisher they would know how the processing of information would be conducted. Since January 2025 the only thing they have done is attempt to correct the information is with the WRONG information. Again Christian Faith Publishing Company processed the WRONG information a second time in a couple of days, and now after over 23 weeks they state they can not be responsible for handling the situation.
  
  I would like to ask that someone at Christian Faith Publishing Company take charge and make the corrections to the Amazon information this week. 
  
  Sincerely,
  ***** **********
  **************************************************
  ************ cell/text 
  *****************************
  

  

  Business Response

  Date: 06/26/2025

  Christian Faith Publishing has been in contact with this author regarding the age range issues since March 2025. Since that time, we have been in constant contact with ****** to have the age ranges corrected on his behalf. As of today, the age range for the physical version of the book has been corrected and is no longer showing the juvenile age range. The eBook has been more difficult to correct, as ****** has had to open several tickets to have it corrected, and are continuing to investigate why it is unable to be corrected. We have email confirmation that they continue to work on it, however, we are unable to force their hand or correct their catalog for them. Christian Faith Publishing can only provide the information to the retailer, it is up to them to make the adjustments on their end. This has been addressed and discussed with this client several times in the past and Christian Faith Publishing does not take responsibility for the issue not being resolved. We will continue to monitor and inquire on the author's behalf. 

  

  Business Response

  Date: 07/03/2025

  This client is inaccurate with his understanding of the eBook and physical version of the book both being listed and processed through Amazon Kindle. As the publisher, we are well aware of the process and companies in play when listing a book for retail sale, and his assumption that we are uneducated with our own process is simply demeaning. To clarify, the physical book is listed through ****** Content Network and is available through their catalog for worldwide distribution. The eBook is listed with ****** CoreSource and is also made available for distribution through their services. Kindle is strictly for digital versions of books (eBooks) and does not have any bearing on physical copies. Christian Faith Publishing takes offense to being called unprofessional when we have continually attempted and have made it clear to this client the process in place and how it is not in our direct control to update the retailers listings. The information on ****** has been corrected to state 16 years and upfor the digital version and there is nothing further for Christian Faith Publishing to offer at this time. 

  Customer Answer

  Date: 07/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  

  From: ***** ********** <*****************************>
  Date: Wed, Jul 9, 2025 at 10:43 AM
  Subject: Re: Regarding complaint #********.
  To: Better Business Bureau <*******************************************************************************>

  Thank you for assisting me in my request (#********) to Christian Faith Publishing. The company has completed the corrections and I look forward to working with Christian Faith Publishing.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   just want to be sure that Kindle, Barns & ***** and every other retailer that's been given free access to my book gets reversed. Kindle for one has left my book out there in the general market showing sloppy unprofessional work to all who may view it. The literature damage done to my book by Kindle should have been already repaired. They've had plenty opportunity to do the right thing here, but have blown off my requests. It's quite obvious that they are not at all interested in anything that I may have to say. This has been going on since the very start back in 2020. So frankly, I'm over with it. But as I've before mentioned, and what I think to be a very generous offer, is that CFP keep the entire ******** of my first payment, along with the two separate ****** dollar two year contract fees that I've paid into as well. I don't even care about the books of mine that have sold and the royalties that have denied me. 
  
  All I demand of them is that -
  
  1). CFP unpublish my book the, "BOOK OF ALL; Lake of Fire".
  
  2). CFP send me a "Reversion of Rights" document or certificate.
  
  3). CFP send me as well, all other documents, certificates, paperwork etc. that will be needed by me in order to self publish.
  
  After reaching out to several individual media and social  outlets the three simple requests above are what kept coming up the most. Therefore I must have these three requests enacted upon for me by CFP before I could be able to self publish for myself so that I can do the job for me that CFP won't.
  
  
  Sincerely, 
  
          ******** *. *****
  

  
  

  ing my royalties for them self. *** can keep all the money that I've already paid out to them. But what I need from them at this time is for them to "unpublish" my book, and send to me a "Reversion of Rights" document, so that I may be free to self publish the book myself. Thank you.

  

  Business Response

  Date: 06/17/2025

  Christian Faith Publishing will not continue the circular commentary regarding the eBook and limitations presented. We have honored the clientsrequests and have send a termination letter that null and voids the current agreement. The letter (along with the original signed agreement) states that the author retains full rights to the work, so there is no need for a Reversion of Rights document. All files pertaining to the completed work have been sent digitally to the clients email address, and we have requested that the book be pulled from distribution so no further copies can be ordered or printed by the distributor,******. There is nothing further for Christian Faith Publishing to offer or assist with. This author is no longer a client with Christian Faith Publishing and is free to explore other publishing avenues as he sees fit. 

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   
  CFPs response is not accurate.  I was never told about the other book fair until after I had signed the contract based on the first representation that I would be in the London Book Fair.  At no time was I told that the London Book Fair was too soon or that my book could not be produced in time.  That should have been told to me before I entered into the contract.  This false representation is why I moved so quickly. This is negligent or intentional misrepresentation and fraudulent inducement. 
  
  Further, I did, in fact, provide a detailed and specific response setting forth the errors in the edit.  That email is attached to my complaint named Email 01.26.2025.  No response to the errors was ever given, no acknowledgment of the errors was ever given, and no corrected edit was ever provided.  
  
  I did not cancel the contract based on the 3-day cancellation period.  I canceled the contract for misrepresentation, fraudulent inducement and failure to perform.  I have since retained another publisher and the book has already been published.  
  
  I paid $995.00 already.  The only thing I was provided was a very poor substandard and likely AI-generated edit of my book.  Even under the principles of quantum meruit, CFP is not due any amount of money for such low performance.  However, I would accept a 50% refund along with cancellation of the contract. 

  Regards,
  
  Zshonette ****

  aning of my text, changing statements into questions, modifying quoted materials, adding unnecessary words, etc. I requested a second edit. After receiving no response for a week, I suggested contract cancellation. On February 7, 2025, after another week of silence, I demanded cancellation and refund of my $995.00. On February 18, 2025, I received a response refusing cancellation and refund, and told the legal department would respond at their discretion. On March 11, 2025, I was again told they would not be sending me a refund, or cancelling the contract, and would not give me the contact information to their legal department. However, every month *** continues to send payment notices, but never addressed any of the editing concerns and never sent a new set of edits. On June 9, 2025, I received a demand letter from *** advising that I owe them $1,995, and threatened that they would ***ort the delinquent payments to the credit ***orting bureaus.

  

  Business Response

  Date: 06/19/2025

  After receiving this complaint, a thorough review of the account was carried out. When the client signed the agreement, the option for the **************** was named, however, the option to choose a different fair was also provided knowing the mere three-month timeline was not practical. The option for other book fairs was made available so the client did not miss the opportunity for additional marketing. Should the client pay the outstanding amount in full, the timeline can be expedited with the understanding that the client completes their side of the process in a timely fashion. Even after providing the edit within 7 days with the verbal understanding that she was going to pay, the client failed to do so and has not made a monthly payment up until this response and is currently on hold with the process being paused until payment has been made. When a supervisor reached out to discuss any concerns, contrary to the client complaints, she refused to provide specific examples of the editing issues found and any corrections she would like applied to the edit. Without this information, we are unable to move forward as we are at an impasse. At the time of the request to cancel, the 3-day cancellation window had passed, and the option for a refund was not available. Christian Faith Publishing was/is more than willing to assist this client to apply editing corrections should they be provided or review the edit for issues if specific problematic instances are provided. Christian Faith Publishing is attempting to fulfill the terms of the contract, and we are expecting the client to do the same, including the financial responsibilities as they were outlined in the agreement.Christian Faith Publishing will gladly continue the process when the client is ready. 

  

  Business Response

  Date: 07/03/2025

  The matter of the book fair has been discussed and the option for a different book fair was presented to resolve the issue and still provide the service. The author does have the option to wait until the 2026 London Book fair if she chooses if that is the specific fair that she would like.
  The email in question dated ********** clearly states by the client There are many, many instances of this, here are just a few examples: When contacted on February 11th, 2025, she was told by her publication specialist that we did receive the corrections provided to her previous specialist,however, a call would need to be scheduled to discuss the next steps. This would include going over the corrections and acquiring a full list since one was not provided previously. We are unable to apply corrections when the list is not complete as more delays would be created with the additional rounds of corrections being required. The requested call was not completed as the author refused to have communication via phone.
  The claims that the account was cancelled is not accurate.Christian Faith Publishing did not agree to cancel the legally binding agreement. The terms of the contract remain regardless of the clients choice to seek a different publisher.
  The edit provided was not AI generated as the client assumes,we have a dedicated editing staff that reviews each manuscript based on the Chicago Manual of Style. The review provided is not final and the client has the option to review and provide changes or revert changes back to the original should she choose. She opted to seek an outside publisher instead of working with us professionally to find a solution and complete the project. 

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  I would reject their offer, but no offer was made.  They appear to be demanding performance of an impossible contract where the corpus no longer exists -- the book has already been published by another publisher.  CFP seems to believe they are entitled to the $995.00 that I paid them and they continue to bill me for the full contract price.  If that is their offer, then I reject it. Here is my rebuttal. 
  
  1. The matter of the book fair has been discussed and revealed to have been a fraudulent promise to induce me to urgently sign the contract.  The after-the-fact-offer of a different book fair later in the year is not what was promised and does not change the fact that without the fraudulent representation of the March book fair, I would not have signed the contract. This is fraudulent inducement and intentional misrepresentation which voids the contract.
  
  2. Their response concerning the edits is dishonest and untrue.  I was never asked for a full list of my edits. In fact, I told them in the email that contained a summary of the edits that they are too numerous to itemize, and that CFP needs to start over with an understanding of what the book is about.  The book contains substantial quotes from conversations that should not be changed at all.  It should be obvious to professional editors that quotations from conversations and quotations from other publications should not be changed! But these are the kinds of edits that ** might make which is why I assumed the ** edits were artificially generated.  (If they were not ** generated, then their editing staff is not that competent.)  I asked them to take a second look at the book and they would see that their edits were inappropriate.  Notwithstanding, their edits were grossly inappropriate and I should not be required to teach them how to edit a book of conversations.  
  
  3. At this late date, there is no solution other than to cancel the contract and refund the money I paid, or at least a portion of it.  The contract CANNOT be fulfilled.  It is now an impossibility since the book has already been published by another publisher.  I supposed CFP would be entitled to the value of their services, but that value does not exceed $500.00.  No court of law in the ************* would determine that I owe CFP the price of the contract or any amount in excess of what has been paid.  The only service they provided was the grossly substandard edit that actually has no value at all.  But for the sake of resolving this matter, I will allow CFP to keep $500.00 for the services they provided, and to return the excess of $495.00 to me.
  
  4. Further, if CFP dares to report this matter to the credit bureaus as an uncollected debt, I will sue them for tort damages outside of the contract for damage to my credit, emotional distress, and punitive damages.  
  
  I have never dealt with a more un-Christian company. Fairness should move them to cancel the contract and refund a portion of the $995.00 I paid them.  There is no other solution.

   
  Regards,
  
  Zshonette ****

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed to write and complete my book "Standing Apostolic Roots with Christian Faith Publishing. The book was released and published in June 2024. This organization assured me that they would track all sells, and that I would receive my royalties. I have not received any royalties since the release of my book. It is confirmed that numerous bookstores have my book in their stores. However, I am not receiving any money. This organization is cunningly manipulating the system, keeping what is rightfully mine. It very difficult to receive any honest and straight answers from this organization. I am in the process of having a lawyer look into this matter. I know my book is selling, they refuse to send me any updated sells reports. This organization is wicked and crooked. I will not recommend them to anyone. I need answers , resolution, what are they doing with my royalties.

  

  Business Response

  Date: 03/11/2025

  Upon receiving this complaint, Christian Faith Publishing contacted and spoke with the client regarding his concerns. As stated within the legally binding agreement, we report sales on a quarter basis, and do not remit payment on earned royalties until the author has earned a minimum of $100 in royalties. Until that amount is earned, the funds will continue to roll over into the next sales quarter. This client has not met the $100 required to remit payment to him, which is why he claims we are wicked and crooked. We are simply upholding the terms of the mutual agreement in place. We are not manipulating the system as he is accusing, nor would we jeopardize our standing as a company. Within the phone call with a supervisor, the process of sales reporting,the difference between a sale being reported at the time of manufacturing opposed to a consumer sale, and a re-assurance of the legitimacy of our sales reporting was explained and offered. Should this client have further complaints or comments regarding sales he feels should be within the sales report, we will simply need proof of the sale to investigate further with the print distributor, ******. This author is encouraged to reach out to our support team via phone or email should he have further questions. 

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ******** <****************************************>
  1:04 PM (4 minutes ago)
  to me
  
  Christian Faith Publishing is also harassing me about funds that I have over explained that I can no longer make. I am a veteran that is recently unemployed due to the hiring freeze, and I am living off a fixed income. They have refused to work with me, and they continue to email me that they will sell this debt based off a legally binding contract. They have officially made my disability worse with the stresses of my finances.
  
  Respectfully, 

  

  Business Response

  Date: 03/04/2025

  Christian Faith Publishing is simply attempting to fulfill the terms of the legally binding agreement, an agreement that was voluntarily signed by the client to begin the process. The financial terms of the agreement were also made available before signing and agreed upon to start the process.The harassment the client is claiming she is receiving is simply the automated notification that payments have either been missed or are due in the near future, with the information provided that the debt owed could be turned over to collections for failure of payment. The account will remain on credit hold until the client chooses to make a payment to move forward within the process,or opts to let the account expire after the 2-year term. However, the financial obligations will remain intact per the signed agreement. This client was also notified that she could make adjustments to the manuscript before we began the development process. She refused this option and later notified us she has opted to go with a different publisher while attempting to breach the mutually binding agreement. We are not refusing to work with this client to move her book forward within the process, we are simply not agreeing to her demands of canceling the contract and are unable to refund the amount paid thus far. We also do not take responsibility for worsening any medical or mental disabilities this client has, we uphold our professional relationship with this client and will continue to do so. 

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

   

  Once again, I am an unemployed Veteran living off a fixed income.. I am also not interested in working with this company because they refuse to understand their clients and their perspective. I am now in contact with *** different company that has agreed to publish my book for free. They are causing me a lot of stress and for that reason I have been hospitalized from February 3, 2025- February 20, 2025. Proof will be provided upon request.

   

   
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not fully resolve my complaint and I am in disagreement with several statements made by the publisher. However, I will not take further action at this time, but neither will I state/agree that my complaint has been fully resolved. The documented email I submitted as proof clearly states that my book and portal would be updated/available the same week of the dated email. I will closely monitor my account/portal on a daily basis. If I experience any additional problems including accessing my book, making my book available for purchase, receiving royalty payment from CFP for book sold, purchasing a bulk order of books at the discounted rate, and/or any other concern, I will be filing another complaint and have also been instructed how to file future complaints with other agencies. 
  
  Regards,
  
  ***** *****ek was almost a month ago, and the expired notice is still on my portal, the link for my book remains unavailable, and I am still waiting. I explained that I have been marketing my book using the link. The money I've spent marketing my book has been a waste of my expenses because the link is not there, nor is my book showing in my authors portal. I also had an invoice for ordering 200 books at a 60% discount removed from my portal. I have made several calls to customer service and have been told that it will take 2 to 3 weeks for everything to be fixed despite the email received stating differently. I am amazed at the unprofessionalism and inexperience I've dealt with from a Christian-based business. I was left with no other choice but to file my complaint with the BBB in hopes that CFP would repair the damage done and fully restore my book so I can market it. It's sad to have to file a complaint against a publisher that works with Christian-based authors.

  

  Business Response

  Date: 03/04/2025

  Upon receiving this complaint, further review of this clients account was completed. The Publication Specialist assigned to work with this client was, in fact, a manager. She is a Senior Account Manager and is more than qualified to assist this author, and others, through the process, she is at the highest level of communication for a client completing the stages of the agreement. The 2-year contractual term did expire in September 2024, at that time, since no renewal agreement or payment had been received, the account was marked as expired and the beginning stages to pull the title from distribution were initiated. This client did renew in February 2025, approximately 5 months past the initial 2-year term lapse, and we must take the steps necessary to ensure the title is available for printing and purchase with the print distributor, ******. This process is not immediate,and we do not update the status of the account until the book is fully back in distribution. This is to ensure proper steps are taken and no issues arise.This client was instructed on 2/18/25 by a member of our production support staff that it could take 3-4 weeks for his account to be fully updated, this information was not included in the original complaint provided. The estimated time frame of 3-4 weeks should have come as no surprise to this client as they would have had the same process when the book was initially put on the market when distribution was enabled in August 2024. Due to the fluctuating printing and shipping costs, estimates are only available for 90 days after being created, since the estimate in question was created approximately 6 months ago,it will need to be calculated and created again. We recommend that this client reach out to our customer service line when he is ready to place a book order. As of the date of this response, the account has been updated and future book orders can be placed.

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking royalties from my book and refund from money paid out.

  

  Business Response

  Date: 02/11/2025

  After further investigation of this account, ********************** is happy to provide further clarification on the claims made within the complaint. Unfortunately, we are unable to provide the royalties earned as this client has not surpassed the threshold stated within the signed agreement.Christian Faith Publishing pays out all royalites once the client has earned a minimum of $100 (one hundred) in royalties. This client has currently only earned $45.89 as of the date of this response. We are also unable to give a refund on the contractual amount as the terms of the agreement have been met in its entirety. There is nothing further for Christian Faith Publishing to complete on his behalf.