Complaints

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• Initial Complaint

  Date:08/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Page publishing company is not reimbursing me with my book royalty. I’d emailed customer support twice regarding this, and they blamed Amazon for not providing them with the data needed. So far, it shows on their website that I had an unpaid royalty amount of $60.31 for January through March of this year. There's nothing added regarding the royalty earned up to this day. I haven't received yet any royalty amount.

  

  Business Response

  Date: 08/11/2022

  Page 2, section #3 of the
  author’s signed agreement states: “Royalty payments: Quarterly accounting
  reports will be provided to Author by Publisher, listing all sales that have
  transacted with each distribution outlet, and all net profit generated
  therefrom (less returns) as per each respective outlet’s most recent terms and
  conditions. Payment of all moneys owed to Author shall be remitted directly to
  Author by Publisher with said quarterly reports. In the event that quarterly
  payments owed to Author are less than $100, payment shall be made with the next
  quarterly report, provided that the accrued amount owed exceeds $100.”
  
  The author’s complaint states,
  “So far, it shows on their website that I had an unpaid royalty amount of
  $60.31 for January through March of this year.” However, this is incorrect.
  When you log into her author portal and click on the correct sales quarter (2nd
  Quarter in this case), it shows all months with sales, including the 2nd
  quarter sales which would be for the months of April, May, and June.
  
  According to the author’s sales
  reports, she did not earn at least $100 in royalties until this recent quarter,
  for which royalty checks have just been sent out. We encourage the author to be
  patient and wait for her royalty check to arrive in the mail, as our records do
  indicate that a royalty check has been issued and just recently mailed to her
  home address. Please note the United States Post Office can take a little time
  to deliver mail at times, but she can rest assured knowing a check has indeed
  been issued and sent. All sales figures and reports have been cross-checked and
  verified and all information is accurate at this time. We will be happy to have
  a staff member follow-up with her to ensure her questions are answered.