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Business Profile

New Carpets

Essis & Sons, Inc.

Complaints

This profile includes complaints for Essis & Sons, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Essis & Sons, Inc. has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/10/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February, 2022 I picked out $45K worth in kitchen and bathroom cabinets for my home. Prosource owned by Essis and Sons ordered the cabinets with an estimated delivery in August, 2022. When the cabinets came in the upper cabinets were too tall to fit with the ceiling height. The person at ProSource had mismeasured. They reordered my upper cabinets and I was told it would be another six weeks. In the meantime, the counter top to my bathroom was never ordered through ProSource even though I personally stood int he store and picked it out. The third mistake came when my contractor tried to install my kitchen hood vent and discovered that the cabinet for the vent was also not ordered by ProSource in the correct size. I have emails from my appliance store to ProSource with the specs for the appliances. The fourth mistake came today when my upper cabinets finally arrived. The order for the upper cabinets is still not complete with panels to enclose my fridge missing. I understand that we are living in a time of supply chain delays, but all of these mistakes are avoidable. So far, no one from ProSource seems to know when my order will be complete.

      Business Response

      Date: 11/01/2022

      November 1 2022

      Dear *******************,

      Thank you for taking the time to communicate to us why our service did not meet your expectations.

      On Monday October 17th 2022 the ProSource management team meet with your contractor on site and were shown the issues you are having.  I can assure you the materials necessary to finish and correct any problems have been ordered.  The manufacture is going to try to expedite the process. But until we can get an accurate date from them, we do not want to promise you a date.  Please accept our sincerest apology for any inconvenience we have caused you.  Again, we highly appreciate your feedback.

      Thank you
      Joseph E****

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