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Business Profile

Plumber

Norton's Home Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was 10/31/22. I paid by $719.95 check number ***. Travis N********* was supposed to fix my toilet, which he did. He was supposed to also fix a leaky faucet under my sink. He stated that he would have to take out the vanity and sink. He was supposed to complete this on 11/1 but didn't. He then in numerous texts and phone conversations stated he would be at my house the next day however he never showed. Never texted, when I initiated contact, he was apologetic and stated he would be by "tomorrow". He was supposed to buy a new vanity, mirror and lights for my bathroom. ($350) was designated for this. He finally did on 11/10 but what he purchased everything but it was too big. He wanted to knock out the wall to "make it fit" and I said NO. This was supposed to be a simple fix my drain and now he wants to knock out walls. NO. I told him that I was done and I wanted my $350 back. He agreed to come today 11/14 at 8am to pick up the vanity, mirror and lights and I was supposed to get my money back. He did not show. I texted he did not reply to text. I called and he did not answer. Thus I am contacting BBB for some guidance in how to resolve this issue. I would like for him to get the materials that are his and I would like my money in return.

Norton's Home Services is NOT a BBB Accredited Business.

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