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Business Profile

Seal Coating

Demetro Sealcoating

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Demetro Sealcoating to seal our driveway. The service was completed in July 2022. Within a month the driveway turned brown/discolored and part of the driveway was a slick shiny black and the other half was discolored. We contacted Demetro Sealcoating multiple times about this issue. When he finally returned my calls he said he had new staff and they more than likely mixed the product wrong. He was to come back out to the house to reseal our driveway. This took multiple attemps to get him back out to our home. Within 1 month of resealing our driveway it now looks the same. Discolored and brown, now with a dust coming off the driveway. Contact was attempted, requesting a refund for the damage done to our 3 year old driveway. We now have to hire another company to assess the damage and formulate a plan to fix it. Multiple driveways were sealed by another company in our new development with no issues.

Demetro Sealcoating is NOT a BBB Accredited Business.

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