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Business Profile

Craft Supplies

Cross Stitch Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Craft Supplies.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im March 15? 2024 I order a hand dyed piece of material from Cross Stitch Boutique. In mid April I sent them an email just inquiring about my order. Not rude or anything like that. She rudely said that it stated 6-8 weeks for the item to be made and sent. She also told me that my item was in the dyeing process and would be shipped by the end of the following week which would have still been in April. I never recieved it so after sending numerous emails with no response from them I gave up trying to contact them. Last email I sent I just requested either my order or a refund and of course no response on their end. But they have no trouble sending me emails about their big move and sales!!! Will never order from this place again!! The owner is a rude arrogant person!!!

  • Initial Complaint

    Date:10/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on 1/6/2022 for $ 196.10 to purchase some fabric. Initially the email said it could take eight to twelve weeks or more. Little did I realize the “or more” was two years! The seller keeps sending out generic emails saying she’s working on orders and almost caught up but nothing ever changes. If you send an email asking for a specific update on your order, she does not reply. I’ve emailed several times over the years and no response. I’ve asked for money back if the product will not be given to me, but again no response. I feel like this is a fraudulent company. I get being a small business, but that does not justify a TWO YEAR turnaround time on fabric. I either want what I ordered or my money back. Thanks for your time.

  • Initial Complaint

    Date:09/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this business back in December 25, 2021. I have been emailing the owner trying to get my items and/or a refund. She has not contacted me. I choose not to file a complaint earlier because I wanted to give her the benefit of a doubt due to Covid. However her website is still up and I think she is still scamming others out of their money. As of today my order still shows as pending on her website.

  • Initial Complaint

    Date:06/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company in March 2022 and was told that it would be 8-12 weeks before they could fulfill my order. It's now been over a year and they have not shipped my order, nor are they responding to any emails.

  • Initial Complaint

    Date:12/10/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order (#****) in the amount of $28.50 on 10/01/22. I sent the first email asking for a shipping update on 10/14/22 and received a response from Jennifer B**** on 10/17/22 stating they were sick with Covid and that orders will be shipped out in the next few days. I sent a second email on 11/03/22 asking again for a shipping update, and received no response. I sent a third request via their website help portal, (just in case for some reason they didn't receive my second one that was sent traditionally), on 12/05/22, and have not had a response, nor an automated reply from their system. And here we are. I'm not sure what to do when a business takes your money and then ignores you, and refuses to complete the order.

    Business Response

    Date: 01/06/2023

    This customer order has already been shipped and received by the customer. The product she ordered comes from France and it was shipped to her as soon as we received it from our supplier.

    Customer Answer

    Date: 01/06/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************************

  • Initial Complaint

    Date:11/12/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for the fabric of the month club on 11-26-21. I was aware there were delays on the fabric. Was told it could be delayed 8 to 12 weeks. I paid club dues on 11-26-21, 12-26-21, 1-26-22 and 2-26-22. I then cancelled my subscription to the club. I have yet to receive any fabric. I was told over a month ago that my fabric would be mailed out the next week. I would either like my fabric or my money back.

    Business Response

    Date: 01/06/2023

    Yes, I am behind on shipping orders and have been struggling to keep up with supply issues. My product is handmade and relies strictly on supply availability and I am a 1 person small business.  So once I got backed up from not being able to get supplies, it’s been a struggle to catch up.  I have now been able to get in the supplies needed to fulfill orders outstanding and am working on getting orders shipped out as quickly as possible.  It is my goal to have all completed within the next 4 to 5 weeks.  Please assure ******* that she will receive her fabric soon. 

Cross Stitch Boutique is NOT a BBB Accredited Business.

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