We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dermatologist

Aesthetic Dermatology Associates, P.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dermatologist.

Complaints

This profile includes complaints for Aesthetic Dermatology Associates, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Aesthetic Dermatology Associates, P.C. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 15, 2022 Aesthetic Dermatology had a security breach. I was notified on October 10th by letter. This is the 4th time my medical information has been compromised. In each of the other 3 instances I was offered one year of free credit monitoring service. AD did not offer this but instead listed organizations where patients could opt for this service at their own expense. I called to request that they provide this service gratis. They refused but said they would check with a supervisor and call me back. I never heard from them so I called a second time - again they refused. I believe they should be required to provide this service free of charge to all their patients. Afterall, they were the ones who failed to protect our information

      Business Response

      Date: 11/28/2022

      Dear *******************

       

      Thank you for forwarding the correspondence you received regarding the captioned complaint.  Please be advised that we believe that the issue has been resolved, and it is my sincere hope that *** * agrees.  Due to HIPAA constraints, I can’t get too specific, but I did contact the patient, provided a code and the URL to the site, and walked through the process of getting set-up for account monitoring.  I also provided *** * with my direct contact information (also listed below) and welcome her to contact me directly if I can be of assistance in anyway going forward.

      To provide some background, a staff member was in the process of obtaining a code, but unfortunately, the process was slower than optimal and was also poorly communicated to *** *.  When I received your letter, I personally called *** *, we discussed her valid frustration, and she gave me good insight into how we can improve the process on our end.  I am appreciative to you both for bringing this to my attention; it has genuinely helped us improve our process.  Please feel free to email or call if you would like any additional information.

      Customer Answer

      Date: 11/28/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    Aesthetic Dermatology Associates, P.C. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.