We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Education

Leaner Education, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 16, 2024 I got charged for tutoring services, but i deem it was not authorized by me. My daughter was taking math tutoring with Learner for the previous school year. we attempted to cancel the the services by the end of June (June 10, 2024 exact date of phone/text conversation) since they were not needed and my daughter was done with school and math. But Learner was persistent in suggesting I pause their services so I would not have to pay monthly and be able to keep the same benefits/rate and tutor when we resume the tutoring. Since it sounded reasonable, I decided to pause the tutoring instead of cancelling. And also that we would revisit the option to resume with tutoring by September 16th, but the date could be adjusted to align with my daughter's need for math tutoring. We also agreed (through text) that I would be reminded at least 7 days before September 16th about this agreement and payment being due soon the following week. However, Learner did not contact me, as courtesy or reminder of decision to resume tutoring and being charged for it shortly after, instead i got charged on September 16th. I contacted them the same day via email expressing my frustration with being charged, wanting a refund and was advised that someone would be in contact with me about the refund. I believe someone named ***** contacted me and I did detail what had happened since June and my desire to be refunded as I no longer wished to continue with their services as the experience was not the greatest and extremely frustrated. This person told me I could not get a refund but could keep the credit for the whole year or when ready to use the credit. At this point I truly did not want their services and asked to speak to a manager since my needs were not being heard and the situation was unwarranted as I had been using it for over a year and never requested a refund. This situation is unfortunate bc I am not being heard and there was no service rendered for them to keep my $

Leaner Education, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.