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Business Profile

Financial Consultants

Martello group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Martello Group was taken money out of my account unauthorized by me and they wont give me my money back. I have proof of dates and times and the amount total $450.

    Business Response

    Date: 01/02/2025

    Thank you for reaching out regarding the consumer complaint filed with the Better Business Bureau. We take all concerns and complaints very seriously and strive to address them in a prompt and fair manner.
    We have diligently been working with the tenant's new management company to resolve Ms. ******* issue. Attached with this letter, please find her tenant ledger, owner statements, and copies of emails I sent to Ms. ****** As you will see, Martello Management (PA) LLC acknowledged the payments and reimbursed Ms. ***** on June 25, 2024.
    The tenant ledger reflects the automatic withdrawal of $150, which was set up by Ms. ***** in her private rental portal. Please note that we cannot withdraw money from anyone's account unless it is authorized by the tenant.
    Unfortunately, the new management company did not follow through, which resulted in Ms. ***** returning to us for reimbursement that we are not capable of fulfilling, as we are no longer in charge of the owner's accounts.
    We have finally had an opportunity to communicate with the owner, who has agreed to reimburse Ms. ****** He stated that he will contact his new management company, *****************************, and instruct them to pay Ms. ******
    We hope this documentation clarifies our efforts and involvement in this matter. If further information or documentation is needed, please do not hesitate to contact us. Our goal remains to resolve this issue amicably and ensure that all parties are satisfied.

Martello group is NOT a BBB Accredited Business.

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