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Business Profile

Fire Department

Media Fire Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The claims department has refused to respond.Subject: Request for Debt Reporting Removal Dear Media ***************** SVC,I hope you are doing well. I am writing to address the collection account for $1,177.90 that has recently appeared on my ********** report. After discussing my situation with ******* ******* ************* I want to provide further clarity on the matter.I genuinely do not recall taking an ambulance during the time in question; however, I have uncovered evidence that I had New York ************** coverage during that period. Its important to note that my ******** policy fully compensated the hospital associated with this incident. Given this, it raises concerns as to why the ambulance service was not able to obtain my insurance information from the hospital.I have made multiple attempts to contact the hospital for further clarification but have not received a response in over two weeks. My intention is truly to ensure that all parties are compensated appropriately. The ambulance service, much like the hospital, should have proactively reached out to verify insurance details to facilitate ********** seems unjust for this debt to continue impacting my credit report when the responsibility to gather the necessary insurance information may still need to be met. As I discussed with Mr. ******** I feel this situation merits reconsideration, as I have always acted in good faith regarding my insurance coverage.I understand the importance of your role in this process and appreciate your need to receive payment for services rendered. However, please consider the circumstances surrounding this situation and request the removal of the debt reporting from my credit agencies.Thank you for your understanding and support in resolving this matter. I sincerely hope we can reach a fair resolution, and I wish you a wonderful holiday season ********** regards, **** ******** P.S. Ive included (Attached) United Revenue 2.pdf United Revenue.pdf

    Customer Answer

    Date: 12/06/2024

    Hello. Thank you for sending this complaint. However I didnt realize my personal information was on it. Would you mind possibly removing my name from the complaint when posting it and any other information. I apologize as I realize this was my mistake but Im kindly asking if you could help me by removing the personal information since it was a mistake. Thank you so much. 

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