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Business Profile

Hardware Sales

Snyders Ace Hardware

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an *** lawnmower for approx $800. in May of Last year. The mower would not start and was under warrenty and I was told to bring it back to Ace Hardware for repairs. It took them 2 weeks even to look at the mower and now they are waiting for the part. They have had it over a month. I have already spent $300. for somebody to mow my lawn. I called to see if they could give me a loaner since they are not sure how long it will take- no they do not offer that service. Will I have to wait the whole Summer. If you sell a product you should make good if its defective. At least take a look at it in the first week

    Business Response

    Date: 06/02/2023

    Good Day 

    Thank you for the opportunity to Respond

    April 2023 - *** partnered with Snyder Ace Hardware to service there products

    April 12-24 2023 **** our mechanic reached out to *** for the tools to start service on there *** products.

    April 24th 2023 - *** reached out to us - with the Portal for us to be a service location for *** (see attachment)

    April 24 we worked with ***: **** *** to get us on board with service processing and ordering of Parts- see email 4/25/2023 training set up 

    Please see attachments

    Info Lab Report -order for parts required to complete service on 4/25/2023

    Follow up with customer on 5/1/2023 to let them know we where still waiting on the parts from ***

     Ownership of this complaint- ***  as the sent customers to us before they had even provided us the tools to service the customer

     At the same time customer also was posting negative statement on Social Media 

Snyders Ace Hardware is NOT a BBB Accredited Business.

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