Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The initial appointment I asked Dr ******’s staff about how much it would be to get the procedure done , I was told it would be around $1500. I get the procedure done and I get a surprise bill from the hospital which is in the same building and I was never once told any details about an operating room which wasn’t necessary to remove Lipomas as I had these removed in the past in a office setting, I expressed my displeasure with the $3300 I was charged from the hospital and the practice manager ***** ******* point blank said if they told me real cost that I wouldn’t have done and I agreed with that statement , ***** & Dr ****** said she would speak to their to ensure they disclose the true cost. This was a case of deceiving clients to gain business , I’m beyond disgusted with their business practice and I was advised to either apply for financial assistance or pay in installments. This practice should be held reliable for the $3300 since lying to clients is part of how they gain clients, if they don’t pay it, I will be taking them to small claims court for 5K due to so much hassle and anxiety I had to endure the last two months and they truly don’t care based on their attitude.

  Business Response

  Date: 06/08/2023

  May 2, 2023 

  Dear *** ****: 
  

  Thank you for bringing the concerns raised by *** ******* ****** to our attention with an opportunity to respond. Please note, I am submitting this response on behalf of both Main Line Health and Main Line HealthCare d/b/a ****** ******* *******, both of which received this complaint. 
  

  *** ****** was originally scheduled for his procedure on December 22, 2022. Main Line Health provided an estimate to *** ****** on 12/20/2022, at which point *** ****** was insured under an ***** policy. At that time, Main Line Health provided *** ****** with an estimated patient liability in the amount of $1,599.81. This took into consideration his benefits at the time, along with his remaining deductible amount, out of pocket max, etc. *** ****** called our scheduling line on 12/21/2022 at 1PM and canceled this procedure. *** ****** rescheduled this procedure several days later with our scheduling team, with a new procedure date of 1/26/2023. In 2023, *** ******'s insurance coverage changed to an *** policy with different coverage limits, deductible amounts, etc. Main Line Health was provided with this updated insurance on 1/3/2023. The original estimate, which *** ****** referenced in his dispute letter, became null and void upon cancellation of his original procedure on 12/22/2022. *** ****** did not request an additional estimate under his new insurer, and one was not provided to him. 
  While we acknowledge *** ******'s opinions on the value of his procedure, his procedure involved Outpatient Hospital Surgery which includes both a facility and hospital-based charges. 
  Main Line Health submitted claims to *** ******'s insurer, ***, for the procedure in question and they have assigned the below amounts as his responsibility under his policy agreements: 
  o Deductible: 
  o Coinsurance: 
  $2,962.74 $1,652.36 
  *** ****** has since elected to sign up for a payment plan with Main Line Health for the next 18 months, which we offer at a 0% interest rate. 
  Also, of note, there is signage at the time of check in, that the patient is receiving services in the hospital outpatient facility and hospital charges do apply. 
  I trust this concludes this matter. However, if you require any further information from us, please do not hesitate to contact me. 
  

  Very truly yours 

  Customer Answer

  Date: 07/12/2023

  Good afternoon,

  
  

  I would to provide an update about the complaint I had filed: I reached an agreement with Dr ******  and I wish to close the complaint with a satisfactory outcome . Please let me know if I need to do something on the site ….