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Business Profile

Pizza

Pizza Shack

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had 4 bad experiences with food orders. The last time, I left a review on the Facebook page. This was 4 months ago. The owner instantly started harassing me through messages and deleted my review and blocked me from the page. I thought it was over with as there hasn’t been contact since, but she decided to post my picture and name on her business Facebook page and sent me a message making threats towards me. I have given her a week to take my picture of her page, but she refuses. On top of the messages that I am happy to send with this, she is putting my personal business out there and slandering and harassing me on her business page.

    Business Response

    Date: 07/27/2023

    **** ** *** **** ******* 
    In responding to the complaint.  This customer sent me a private message complaining about her order which I saved that message which was in 2021.  Then a couple of months ago she posted a message on Facebook almost the same message.  I then messaged her several times to make it right where she did not respond.  
    I went through all my receipts and could not find her order.   So her profile name on Facebook is NIKkifedup.  I put a post of her profile picture and asked anyone if they knew her name.   So when I found out her full name I messaged her and she would not respond.  I did not block her and I took her picture down when I found out who she was.  Funny how I hardly ever have customers complain but yet she claims that I messed up her order 4 times. REALLY.  But yet she would never let me to make it right.   I am just a small business and for someone to do this to a small business can really hurt a business.  I do not ever want her calling or coming in my business again.  

    Customer Answer

    Date: 08/01/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Although the proof I sent shows the owners response is blatant lies, I had no intent to ever step in a place that harassed customers and potentially causes food poison ever again, nor does anyone who learned about the situation in the weeks my picture and name were posted on her business page! As you seen, with dates attached day after day time stamped, it was up for weeks AFTER the harassment and threatening message she sent! Thank you!

    Regards,

    ****** *****

     

     

Pizza Shack is NOT a BBB Accredited Business.

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