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Business Profile

Wholesale Giftware

Wendell August Forge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Giftware.

Complaints

This profile includes complaints for Wendell August Forge's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wendell August Forge has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Wendell August Forge

      2074 Leesburg Grove City Rd Mercer, PA 16137

    • Wendell August Forge

      103 Main Street Exton, PA 19341

    • Wendell August Forge

      111 Amercian Way Mercer, PA 16137-4025

    • Wendell August Forge

      1605 S Center Street Ext Grove City, PA 16127-4325

    • Wendell August Forge

      390 Lincoln Ave Grove City, PA 16127-1840

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/15/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased gifts on 12/11/22. They advised when I called on 12/18 that it would take about 2 weeks for the products to arrive. I have called and emailed numerous times to be told someone would call me back. Email is not responded to. I paid $146.07 order # ******. And I still don’t know if they received my personalization picture or when the items will be arriving .

      Business Response

      Date: 01/26/2023

      Order was finally shipped January 18th and delivered January 19th. I will be calling customer later this morning and if her desire is still to get a refund, I will refund her order.

    • Initial Complaint

      Date:01/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted the company, via their online contact form, before Christmas, asking to return the Angel of Harmony tree topper. I explained that it was too big and heavy for my tree and bent the top over. When I got no response, I sent an email on 12/28/22. There was still no response, so I phoned the ###-###-#### and left a detailed message. When there was still no response, on January 2nd, 2023, I submitted another online request at **************** and sent another email to ****@******.com. It is now 1/9/23, and I yet to receive any type of response from the company. I would like to return item #********** from order #****** before it is too late to return it.

      Business Response

      Date: 01/20/2023

      We have refunded the full amount of the item in question and sent detailed instructions to customer for easy return on her end. I believe we have done all she has asked. Recognize that our service and responsiveness in this case was not good and will be looking to improve for our busy Christmas season this year. We had great difficulty in hiring folks to staff our customer service center in 2022. Not an excuse but reality. THANK YOU.

    Wendell August Forge is NOT a BBB Accredited Business.

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