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Business Profile

Tire Dealers

Maple City Tire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used this company for my first tire change in my new truck . They ruined all 4 of my brand new rims by gouging, chipping and scratching the coating . Also ruined 4 new valve stem caps that I bought aftermarket for the truck which in turn (according to them) ruin my valve stem that needed to be replaced coating me an extra $40 charge . The owner was very rude and arrogant claiming it was my fault. Leaving me with rims and valve stem covers that need replaced , and extra charges along with time lost for dealing with such a situation that should have been a simple tire change.

    Business Response

    Date: 11/13/2023

    This claim was turned into our insurance company. The claim was paid to the customer. If the BBB needs more information let us know.

    Customer Answer

    Date: 11/19/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    insurance claim was paid to cover cost of replacement - however the business did not pay their portions to me for the installation that insurance did not cover $99 . This fee was brought to the companies attention by the insurance company .



    Regards,



    ******* *****

    Business Response

    Date: 12/15/2023

    Cashiers check for $100.00 was mailed to customer. We do not know if
    USPS managed to deliver it or if they lost it.

    Customer Answer

    Date: 12/18/2023





    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 



    Regards,



    ******* *****

Maple City Tire is NOT a BBB Accredited Business.

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