Reviews

Review Details

• Review fromJames P

  Date: 04/19/2025

  1 star
  Our company used Brand *** as a third-party logistics (***) provider for a while, and unfortunately, I cant recommend the experience. The lack of communicationand shockingly, even a basic multi-line phone systemwas unacceptable considering the number of employees Mr. **** had and how many brands he represented. From the start, the structure of the deal didnt sit right with me. Brand *** was taking at least 20% of our companys sales while acting as a middleman for our funds. He would receive the payments directly from *******, denied us access to the finances tab in *******, allegedly deducted his percentage, and then mailed us the remaining 80%. The problem? These checks often arrived three to four weeks later than they should have, which caused serious cash flow issues for us.We were rarely given clear or timely reports showing how much ******** and his company were actually taking from our payouts. Sometimes the reports were late, sometimes they never arrived at all. This made accurate bookkeeping nearly ************* my personal opinion, the previous owner of our company signed this deal simply to get his feet wet in the ******* world. But Brand *** brought almost nothing to the table in return. Even though almost all of the following was promised during the sign-up phase, they provided no customer service to our clients, didnt allow customers to place orders themselves, and built our website using ******** Minimal theme, which looked as bad as it sounds. They did no SEO work, didnt touch social media, did not make a legally compliant set of ******* policies, lost shipments, and made returns a frustrating mess. For a company that we paid at least $80,000 per year, the value just wasnt there.What summed it up for me was their obsession with ending emails with mahalo, while the basics of businesslike handling client orders or returning a phone callwere completely neglected.