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Business Profile

Car Stereos

DGN Customs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/29/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 4/6/21 under invoice 1362132-2147486346 I made a deposit on work to be completed on my 2002 chevy Silverado 3500HD dually diesel. I was having major oil leaks and smoking from the engine. They were going to rebuild my engine replace the injectors, replace head gaskets, change pressure supply lines and machine the heads. After dropping off the vehicle it took a long time for this service to be done. I found out by dropping in on the shop that they had actually sent my truck to a guy who worked out of his garage to complete the work and they were only supplying the parts. I did locate the truck and spoke with the man doing the work. He seemed capable but I had been unaware of the situation. After the work was complete the truck did run fairly nice for a period of time. Then things started happening again. I started to get some smoke from the exhaust. This slowly but sorely got worse. When I had someone check it out they stated that the injectors were bad. I spoke to the shop after repeated phone calls. And they wanted me to bring it in. They also stated that one of the injectors was malfunctioning. They had a warranty. I scheduled with them to have the injector replaced at their cost. I left the vehicle with them for over a month and was not getting any return calls. I showed up after hours to find my truck on the lot with the keys in it and unlocked. It was also evident they used it to haul something as there were pallets in the bed. I took my truck back and have since determined that 7 out of 8 injectors are not functioning correctly. I am being told that the work that needs completed to fix everything will be more then the value of the truck. This truck was my inheritance from my father!

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