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Business Profile

RV Dealers

Juniata Valley R.V., Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took our 2003 ******* ******* to Juniata Valley RV in July for repairs to the hydraulic slide & repair/replace the rear AC unit it wasn’t working. Our coach was “fixed” & picked up on Aug 26. Total cost $5999.50. Our coach is still not fixed correctly AND, we were charged for items which were NOT replaced and/or repaired. Service Mgr told us “...can’t fix it. Don’t come back” 1.Rear AC/Heat Pump: New unit. WE DO NOT HAVE ANY HEAT FROM THE REAR UNIT. 2.Front AC/Heat Pump: We were charged for a new Wall Thermostat which was NOT installed. 3.Middle AC/Heat Pump: NOT functioning. New AC/heat pump can’t work off the old thermostat & the new thermostat can’t operate the old AC/heat pump unit. WHAT WAS DONE WITH THE WIRES WHICH CONNECTED THE MIDDLE AC/HEAT PUMP TO THE OLD THERMOSTAT? 4.Livingroom Slide: There is a GOUGE in the side of the slide! 5.Slide Operations: currently operates with key in ON position. OWNER’S MANUAL states ignition key must be in the OFF position to operate slide rooms. 6.Air Brake/Air Leveling Release: ground wire installed at the motor solenoid by Juniata Valley RV created electrical back feed from the electric/hydraulic motor. 7.Entry Door Latch: was broke & prohibited entry into the coach through the entry door. 8.Fraudulent Charges: We were charged $216.57 for a thermostat which was never installed. We were charged labor & shop supplies for service on the **** ***, but the technician clearly indicated on the bill “not able to do at this time”. Repairs requested were NOT outside of their abilities since they repair the exact same issues on tag trailers & 5th wheels – the very same units which are sold & serviced at Juniata Valley RV.

Juniata Valley R.V., Inc. is NOT a BBB Accredited Business.

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