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Business Profile

Hotels

Estya Hotel

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Jessica E.

    Date: 07/30/2022

    Stayed here one night and experienced a run down hotel with a faucet that sprayed everywhere, peeling paint, and sharp pieces of metal sitting on the ac unit. We overlooked all that but the final straw was when we went out for breakfast to find that there was no breakfast provided. I remembered seeing that continental breakfast was provided but the manager insisted there wasn’t and that I misread the website. Google still says that there’s free breakfast. He kept talking over me and interrupting me and not letting me talk. It was no way to talk to anybody let alone a customer. He asked what I expected him to do and I said well we didn’t expect to pay for breakfast so you could comp that, he thought that was a ridiculous idea given that the website according to him said no breakfast (they stopped serving breakfast when covid hit 3 years ago so at this point it’s just being cheap). He then proceeded to tell me that this conversation was over and hung up on me. He then proceeded to text me blaming us for everything saying that we didn’t read the fine print. Also accused me of making things up in order to get my money back which was absolutely untrue. We didn’t do anything wrong. I never called him a liar, I told him I understand that he changed it on the website but I saw something different. (Which again, is still there) But he kept berating me acting like we were “treating him like a slave” (wtf?) we were very kind and understanding so being yelled at multiple times was just so uncalled for. The worst was when he told us not to comment online about this matter otherwise “we will call you out and take action as we deem fit.” So threatening us over text, extremely unprofessional. It didn’t help that the hotel dog jumped on my baby and knocked her on the ground… just the worst service I’ve ever had.




Estya Hotel is NOT a BBB Accredited Business.

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