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Business Profile

General Contractor

Marshall and Sons

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an in wall Air conditioning unit installed by **** from Marshall & Sons Services, LLC, in July 15th 2022. The unit worked fine until about march of this year, 2023. I had called **** about the problem and he said he would have someone out within a few days and will follow up with a phone call the day of service. No phone call came, I tried calling, and texting and emailing since march and no contact has been made by **** Marshall from Marshall & Sons. The unit does not work, I'd like to pursue a full or partial refund for the until as it is faulty, and or a repair/replacement of unit or whatever part is not working on the unit. The total job cost me $6,400, I lost my husband in late 2021 and I can't do this repair on my own, so I need help with it and as **** Marshall was the installer and seemed trust worthy I feel like I was wronged in this unit being faulty only a few months after installation. Any information or help is greatly appreciated, thank you.

Marshall and Sons is NOT a BBB Accredited Business.

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