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Business Profile

Child Care Centers

The Lead School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Care Centers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son ******* has been attending this daycare for over a year. i recently pulled him out. **** pays for the daycare service and my co pay should have been 19 $. there was a point the owner *** was charging me a gap few of $90. i did not realize that she was taking advantage of myself until my son started at a way expensive daycare & the co pay being double less then what she was charging me. she is purposely avoiding this issue. i have demanded her to give me the money back that she took from a single mom knowing she did this on purpose.

  • Initial Complaint

    Date:09/05/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter attended the Lead School in Millersville, PA. There were several instances where my daughter was not changed throughout the day every 2 hours that is required. There were multiple times where my daughter has come home and drank 3 juice cups back to back, and I found her juice cups in her diaper bag still full. Among so many other instances where I felt my child wasn’t receiving the care that she deserved. After addressing the issues many times with The Lead School, I decided to call the state. I put my daughters 2 week notice in the week prior. Upon picking my child up 2 days after calling the state, the daycare had me sign a withdrawal form. On the form it was dated that my daughters last day would be 9/8/2023. This is the date that we had agreed on. ***, the director, told me that she was going to waive the next weeks pay. I asked if today, 8/31/2023, was going to be her last day. She responded “No, she can still attend”. I signed the paper and handed it back to ****, the other director. **** then proceeded to change the date on the paper that I already signed to 09/01/2023. I said oh is tomorrow her last day? *** then responds “yes, we just want you to be happy”. So on 09/01/2023, The Lead School then proceeds to charge me for the next weeks amount, $266.60 for care that my daughter will not be receiving from them. I feel that they are retaliating against us because we chose to report a problem, that they had many opportunities to fix, to the state.

The Lead School is NOT a BBB Accredited Business.

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