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Business Profile

Gutter Contractors

Gutter Nutz LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 24, 2023 Gutter Nutz serviced my metal roof to stop waters path from reaching a pillar. The water caused replacement of the wood on the pillar, due to rotting. They were here about ten minutes, installed a small piece of metal to divert the water and caulked. The charge was $150 + tax. There was no change to the problem. I contacted them and set up an appointment which was not kept (and no call). I set up a second appointment after several calling attempts, accepting their excuse for no show. That appointment was not kept either and no call. That was 3 weeks ago. Water continues to damage my pillar that I paid $350 to repair with another contractor because the roof issue wasnt resolved.

    Customer Answer

    Date: 09/13/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Gutter Nutz LLC regarding complaint ID ********.

    Regards,

    *************************

    Business Response

    Date: 09/19/2023

    The BBB did not send this to the correct address. The business has not been at *** ****** ****, Milton, PA ***** for almost 2 years and the address has been changed through every channel. We have just received this mail, so this is our response.

    The issue is not a gutter issue, the customer has a roofing issue. We did a service for $150 to try and repair the issue that the customer contacted us about. The pillar that is rotting, was already rotting before we did any repairs. He paid us for our service fee, but we believe he needs to contact his roofer.

    Business Response

    Date: 09/19/2023

    The issue is not a gutter issue, the customer has a roofing issue. We did a service for $150 to try and repair the issue that the customer contacted us about. The pillar that is rotting, was already rotting before we did any repairs. He paid us for our service fee, but we believe he needs to contact his roofer.

Gutter Nutz LLC is NOT a BBB Accredited Business.

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