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Business Profile

Truck Caps

Leer East

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Caps.

Complaints

This profile includes complaints for Leer East's headquarters and its corporate-owned locations. To view all corporate locations, see

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Leer East has 2 locations, listed below.

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    • Leer East

      3560 Housels Run Rd Milton, PA 17847-9006

    • Leer East

      59 N Industrial Park Rd Milton, PA 17847-9757

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a Leer truck cap from ******* USA on 9/26/24.Cap took nearly 14 weeks to be received and was installed 12/31/24.2/13/25 notified ******* USA (dealer) of the new product leaking and product lost due to the unexpected leak.2/14/25 notified by ******* (dealer) that Leer is rebuilding the warranty topper. 4/11/25 went into dealer (*******) and they advised there was no good news and it sounded like the production for the warranty had not been started.4/11/25 contacted Leer *** directly (I think ******) and he advised that he seems the claim and will expedite it and we will have it in 2-3 weeks.4/24/25 contacted ******* (dealer) for an update and they did not have anything. Called and left a message with the Leer *** and no response. 5/3/25 Sent follow up email to ******* for an update on the product as Monday is 3 weeks and asked for contact information for ******* and Leer for legal correspondence. Still no update on what they are doing to reimburse us on all the material we lost due to their faulty product. Now we have been delayed months for getting our service truck wrapped and it is greatly impacting business. Product was purchased under ******* ******** / ****************** Can provide email correspondence and call history.

    • Initial Complaint

      Date:09/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Leer camper top for my 2024 **** ranger pickup from ***************** in Waco Tx. on 7/18/2024. It was mounted on my truck. Drove home , then noticed the back of the camper had large gap where rain and dust is getting in. Took it back to pickup outfitters, who said it needs to be shipped back to factory for them to repair. I would have to go without top thats paid for and who knows how long to ship across country and repair! I wanted them to send a new correct fitting top to replace. It's not my fault they built it wrong ! Pickup outfitters said I could return the top but lose about ****** in installation fees. Ridiculous! I want full refund (*******) or a new top. Thank you for any help. I've never complained before to BBB.

      Business Response

      Date: 10/04/2024

      Good afternoon,

      I spoke with Mr. Dumenil 2 times to discuss options concerning the repair and return of his cap.  We would like to have the cap back for evaluation so that we can determine what we need to do in order to resolve these issues.  Leer agreed to send a Leer Lattitude soft tonneau cover to Pickup Outfitters for us by the customer while his top is back here for evaluation/repair.

      Sincerely,

      Suzette
      Jaskolka
      Warranty
      Manager-Midwest dealer channel
      LEER Group

       

    • Initial Complaint

      Date:02/05/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 3/9/2023 **** committed to providing customer with a truck cap in new, perfect condition. Upon receiving the product months, defects/issues were documented and communicated to dealer/****. **** replaced defective cap and provided credit towards parts. Replacement cap was received/installed 4 months later. Upon receiving replacement cap, defects/issues were documented and communicated to dealer/****. **** provided additional credits for customer to accept cap with current defects. Less than 6 months later, additional part and electrical defects documented. Advised Leer of new issues via online website contact forms and messaging Leer East directly, leaving a voice mail with *****. When no one from **** returned customer messages, customer reached out to dealer who installed the cap, to got in touch with **** regarding issues and to advise of customer's request to initiate return/refund for faulty products/services. **** offered warranty services, however, customer requests refund and return of defective product due to negative experience and time invested into attempting to correct the issues of the product(s) since original date of transaction. To date, **** has made no effort to coordinate return/refund efforts with dealer, who is therefore unable to schedule appointment time to uninstall the defective product. Customer advised dealer to inform **** contact of plan to initiate Better Business Bureau complaint if refund/return was not initiated (1/26/2024). **** did not communicate plan for refund/return by extended, designated date set by customer (Original Date customer advised they would report complaint was 1/30/2024, but customer provided an extension on Leer's response to 2/2/2024). Customer has retained entire email communications with Dealer, who served as ****'s point of contact, along with photo evidence and invoices.Invoice number: *****

    Leer East is NOT a BBB Accredited Business.

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