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Business Profile

Appliance Repair

Davidson Appliance Center Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

This profile includes complaints for Davidson Appliance Center Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Davidson Appliance Center Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an issue with my Bravos XL not powering on.
      I said i thought it was the console/turn on feature.
      Bill checked and gave me a bill for 127.20. AND said he could NOT fix it as the console part needed replaced and it wasn't available till 2099 and it was $330+ and I should probably get another washer. I asked for other alternatives.
      I explained I cannot afford to wait till 2099 or buy a new washer!! Bill saw my distress & told me to complain to MAYTAG. (I did complain to MAYTAG- they said there could be other parts out there and gave me 15% off a new online oreder....ugh!)

      I searched for parts and found it for $236. Then started to search for the how to >>>to replace the part myself as Bill was expensive.

      Instead, while searching I found a quick easy fix __which in my opinion Bill should've done!!!
      The repair was to clean the conductor with a Q-Tip and alcohol.
      I did the QTip repair myself!
      When I requested a refund from Bill, he stated that he does not provide temporary solutions that would only last two weeks.
      Well Bill that part lasted 4 years since I purchased the machine! That part is now working again!!!
      Bill---that is call repair!!! and then after you fix/repair you advise the owner it may be a temporary fix! and may eventually happen again... and wont be covered under your ## warranty
      . But it gives the time to the customer get through to a new machine! or in my situation a move to an apartmen with a smaller machine....

      In my opinion He is a replacement specialist not a Repairtech.

      Bill denied my request for a refund stating he doesn't do temporary fixes...
      Bill everything in life is temporary! just tell the customer what it is you fix (or replace)
      buy us some time!!!! >>>>>Get the machine up again!! That is what we pay you for!

      Business Response

      Date: 07/11/2024

      The tech diagnosed and part needed for a permanent fix is on a factory back order with no promise date of when Whirlpool would get the part.
       
      Cleaning contacts on the user interface is not a fix and Whirlpool does not suggest the tech to clean contacts.  They tell us to replaced the user interface because the problem will come back.
       
      Customer called to complain and tech called her the next day and tried to explain why she needed the part and cleaning would not last.  If the tech cleaned contacts she would have been calling back saying it was not fixed.  The customer hung up on tech before he could explain anything and said she's see him in court.

    Davidson Appliance Center Inc. is NOT a BBB Accredited Business.

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