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Business Profile

Radiology

Brighton Radiology Associates, P.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

This profile includes complaints for Brighton Radiology Associates, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Brighton Radiology Associates, P.C. has 12 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving statements from this company stating my insurance has not been updated and therefore they are not billing my health insurance for doctor bills. I HAVE spoken to their customer service department, ********************** department, numerous times to update my insurance information. I have updated this information with ***************************************** where my procedures by Brighton Radiology are done, I have ALSO updated my insurance information on their website NUMEROUS times AND I continue to get correspondence stating they do not have update information on file for me. When I ask to speak to a supervisor I am told NO, and ***** will transfer me to a supervisor so that this issue can be taken care of once and for all. This is at the point of utter ridiculousness and it is beyond incompetency. I WANT a call back from a higher up MANAGER who is able to assist me and get this taken care of. - I AM not going to pay for doctor bills that I do not owe as they are covered by my health insurance. Last year in October 2024 I received bills totaling over $15,000 that had not been turned into my health insurance for payment. My next step will be getting my Attorney involved.

    • Initial Complaint

      Date:11/28/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brighton Radiology Ass sent me to Apex collections for $61.00. Service was rendered in 8/23. I have made two monthly payments to date, with none made this month, as a bill was not sent to me. What I received was a text notice on 11/27/23 from Apex stating my account was in collections. Account # 5568*2486680.1.
      The representative I spoke with for Brighton Radiology stated that my account was sent to collections because I didn't pay them in full in 90 days, and I did not set up a formal payment plan, of which I have not had to do with any other provider that I submit monthly payments too.
      They state once they send you to collections, It's a done deal and you must comply with Apex a debt collector. Phone # 18885922144

    Brighton Radiology Associates, P.C. is NOT a BBB Accredited Business.

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