Complaints
Customer Complaints Summary
- 10 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/10/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company failed to take required practices by the ***** and violated my rights under the ****. This organization failed to validate the alleged debt which has hurt my credit score. I want it immediately removed if a contact with my written signature is not provided stating this is mine.Business Response
Date: 04/10/2025
Account has been validated with our client. Please reach out to us to discuss.Customer Answer
Date: 04/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They keep telling me a client verified this and to contact them. I am NOT contacting them about this as I am not suppose to. They need to validate this debt and provide proof. If this matter isnt resolved soon I will reach out to my state attorney general. Remove the account now.
Regards,
*************************Initial Complaint
Date:11/28/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with AAS DEBT RECOVERY INC. I do not have a contract with this collection agency that is reflecting negatively on my credit report. They did not provide me with original contract as requested. I demand this to be removed from my credit report immediatley.Business Response
Date: 12/02/2024
We encourage customer to contact our office as the account is valid.Initial Complaint
Date:09/09/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I see a false report on my credit report from AAS DEBT RECOVERY INC. I am not liable for debt with this company. I do not have a contract, nor signed agreement for this false debt owed. They did not provide me with the original contract from them as requested. I have NO idea who this company is!Business Response
Date: 10/08/2024
We have sent validation directly to the customer. We encourage the customer to contact our office.Customer Answer
Date: 10/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, they have NOT contacted me nor mailed me anything concerning this claim and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
******* ********Business Response
Date: 10/11/2024
Customer should have received a certified letter with the appropriate documentation which has been validated. Again, we encourage the customer to contact our office.Customer Answer
Date: 10/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, I did write
them a letter explaining their mistake and my plans to persue Civil Justice on this issue.
Its not my Job to Contact them. Its not my Job to prove, or provide them my personal information, leaving me Vulnerable to their harassing calls or emails. If they have truly done business with me, as they claim they have, then they should without a doubt have a Phone number or address and Contract Staching the obvious betwem AAS Debt Recourg and myself. Mrs ******** this is ridiculous. It's Simple. They Say they have documents- Provide them then. It's that Simple. I reject their response. It's frivolous and Strategic for them to continue a run around.
Please do not give
them
my
Contact information.
Thank You.
Regards,
******* ********Initial Complaint
Date:08/29/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with 09 EAGLE PARK APARTMENTS, I do not have a contract with AAS DEBT REC they did not provide me with the original contract as i requested.Business Response
Date: 08/29/2024
This account has been resolved. Please have the customer contact our office with any further assistance needed.Initial Complaint
Date:07/07/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with First Commonwealth Bank. I do not have a contract with AAS Debt Recovery INC. They did not provide me with the original contract as I requested. Continues to furnish inaccurate data on my consumer report violating numerous FCRA and FDCPA statutes along with Federal and state laws.Business Response
Date: 07/08/2024
Account has been validated with the client as due and owing. We encourage the customer to contact our office for resolution.Initial Complaint
Date:05/22/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’m not liable for this debt with First National Bank of Pennsylvania . I do not have a contract with AAS Debt Recovery Inc, they did not provide me with the original contract I requested.Business Response
Date: 05/23/2024
We have a signature card on file at the time the account was opened. Account is due and owing, we encourage this customer to contact our office.Initial Complaint
Date:05/14/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debit with AAS DEBT RECOVERY INC I do not have a contract with this AAS DEBT RECOVERY INC they did not provide me with the original contract as requestedBusiness Response
Date: 05/15/2024
Hello,
We have validated the account with our client and it is due and owing. We encourage the customer to contact our office.
Customer Answer
Date: 05/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
****** ******Initial Complaint
Date:12/27/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The data that showed in my credit report I previously requested proof of how the bureaus managed this. You can't demonstrate any of the data referenced in the past credit report information that I challenged with. Delete this on my report as it affects my credit standing.
This is the account reported on my file.
******* ***** *** **** *** ******* ** ******** ******* **** **** ******* **********Business Response
Date: 12/28/2023
Hello, We have validated this account and have sent the customer all documents relating to it. We encourage the customer to give us a call to discuss.
Initial Complaint
Date:02/21/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** *** ******* ******** *** ******* ** ********** ** *****
DATE 2/23/23
AAS DEBT RECOVERY INC
POB 129
MONROEVILLE, PA 15146
AAS DEBT REC- Balance $1,234
AAS DEBT REC- Balance $207
I am in receipt of your company’s letter informing me you’re handling the collection of the accounts mentioned above. However, after reviewing my records, I am unable to find any documentation of any contractual relationship between (AAS DEBT REC} and me which makes you a person entitled to enforce a commercial claim against me. This letter is NOT a request for verification or validation.
This is a request for proof of contract to substantiate your claim. Provide me with a certified copy of an original contract, with my signature specifically naming your company as a person entitled to enforce a commercial claim against me . Certifications can be done through the presence of a notary public, who duly swears the copy made is in fact a copy of the original paper contract in question.
Failure to respond and provide strict proof of contract will constitute your tactic agreement that you, AAS DEBT REC- are NOT entitled to enforce a claim against me. In the event you continue your collection efforts against me without providing proof of contract, I will file a complaint with the Attorney General and Federal Trade Commission, and file a police report against you for harassment and invasion of privacy.
You have 30 days to provide strict proof of contract. In the event you can’t provide strict proof of contract, YOU MUST CEASE AND DESIST ANY AND ALL COLLECTION EFFORTS AND IMMEDIATLEY REMOVE ANY DEROGATORY INFORMATION REPORTED TO THE CONSUMER REPORTING AGENCIES. If you transfer this account to any attorney without providing proof of contract, They will be immediately reported to the state bar association and professional liability fund for code of ethics violations.Business Response
Date: 02/21/2023
Hello,
We have previously validated this account with our client. Aa a courtesy, we will validate this again and send applicable results. We encourage this customer to contact our office with any questions.
Customer Answer
Date: 02/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]my initial request was Very Clear and no legal documentation with my bear signature was ever sent to me validating any debt that I owed to said company who are the one’s reporting this illegal tradeline on my credit report
How does this prove that this debt belongs to me? I do not see my signature here. Perhaps I have been the victim of identity theft or fraud. I can certainly create similar documents on my computer, send them to your company and claim that you owe me money. Would that prove anything?
I DO NOT have any contractual obligation to pay YOU at this point as you have failed to provide ANY proof of that. A copy of an alleged bill is simply not enough satisfactory proof that I, personally, incurred this alleged debt. REQUEST ANY DEROGATORY INFORMATION REPORTED TO THE CREDIT BUREAUS BE REMOVED if I find this entry on my credit report later interferes with my ability to obtain credit with favorable terms, I will bring suit against your company and the original creditor for all applicable damages, as well as for statutory penalties provided under the FDCPA and FCRA.
Regards,
***** ********Business Response
Date: 02/22/2023
Again, we are going to reach out to the original client and have the account validated. However, this was previously completed and in fact, the customer asked a representative from our office for a settlement in 2020. Office tried to contact this customer with a settlement offer, but he never responded.
Part of the validation letter we will send to the customer will include the signature card that contains his signature when the account was opened. We ask for the customer to contact our office to discuss.
Customer Answer
Date: 02/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again….
I DO NOT have any contractual obligation to pay YOU at this point as you have failed to provide ANY proof of that. A copy of an alleged bill is simply not enough satisfactory proof that I, personally, incurred this alleged debt. REQUEST ANY DEROGATORY INFORMATION REPORTED TO THE CREDIT BUREAUS BE REMOVED if I find this entry on my credit report later interferes with my ability to obtain credit with favorable terms, I will bring suit against your company and the original creditor for all applicable damages, as well as for statutory penalties provided under the FDCPA and FCRA.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
***** ********Initial Complaint
Date:11/29/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a practicing Physician & I perform Nuclear Stress testing in my office as a part of my practice,****** ******* has been supplying with the necessary personnel & material needed for the last 12 yrs & I signed a contract with him, *** ******* & I had a meeting & discussed about the Pandemic situation about 3 yrs ago & we agreed upon reducing the charges to 50% of the original amount as the practice was mostly Tele in the beginning & later in person but the number of patients was drastically down to less than 50% & ********** was understanding & he agreed to continue the same until the things got butternut unfortunately we are not out of the woods yet, I was unaware that ********** was selling his business to some one else & retiring, He came to my office a month before his retirement to Thank me for the business etc. I had no idea who the company is & nobody contacted me to explain anything & I have nothing in writing & not even verbally & thru ********** I found out that they wanted increase the rates so I promptly switched over to a new company. I explained in writing to the AAS & asked them to any proof of contact but they just ignored my request & are now Harassing with the letters etc. I am requesting your office to please investigate this matter as it is causing me immense Pain & Suffering & also bordering on Elder abuse. I appreciate your help in this regard. Thank You.Customer Answer
Date: 02/07/2023
Problem:
I have already filed a complaint against AAS with BBB & I did get a call from ******* who had left a message to check with me to see if the problem was resolved & I appreciate your call, After your intervention I received a copy of a contract which I had signed with ****** ******* in 2010 & since then me & ********** had verbal & Hand shake agreements. The reason I am contacting you is that the AAS Attorney spoke to my Secretary threatening that he had to speak to me & my wife which I thought very Unprofessional, Unethical & downright Rude & I have nothing signed agreements or even any verbal contact with this company & *** ******* made me aware of him selling his company to these people just a month before his retirement & as he was retireing I promptly changed companies, because of COVID I was performing less than half the number of tests I had requested ********** to charge half the amount till the COVID was declared controlled & he had no problem with it as we have been working together for 13 yrs or so, I request that you please look into this matter & take appropriate action & stop this Harassment. Thanking You.Business Response
Date: 02/07/2023
We are the collection agent for our client who is owed the amount in question. Our client maintains that the account remains due and owing. AAS encourages *** ***** to reach out to our office to discuss options.
Thanks,
Customer Answer
Date: 02/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
***** *****
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