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Business Profile

Drug Addiction Treatment

Recovery Centers of America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Addiction Treatment.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My medical insurance is a family plan with 4 family members covered on it. The family deductible is $3200.00 and the plan effective date was 7/1/2024. My son entered treatment at *** on 7/9/2025. I spoke to someone from ****** (a third party billing service for ***) to pay $500.00 up front and then agreed to monthly payments of $500.00 after that until the deductible was met. I discussed with them that the deductible may be met by my other family's medical services in the meantime because we are paying out of pocket to meet the deductible at other placed. They said to let them know when we reached the amount and they would stop billing us. We didn't get any charges through Finpay for a few months, but we were paying other doctors, therapist, prescriptions etc and the deductible was met by September 2024. I have all the **** to prove that. They charged me in December 2024 and I was able to discuss this with *** and they gave my money back and told me that I had no balance. I got charged again in January, I disputed this with **** and submitted my proof and I won the dispute and my money was returned again. I got charged AGAIN in February and disputed that one. ****** sent in the orignial agreement from July 2024 showing the original agreement, but nothing about how I had already met my deductible by July. I don't owe *** any money. I paid my $3200.00 out of pocket expenses and *** was paid in full by my insurance. They should not be charging me. I DO NOT owe them any more money.

    Business Response

    Date: 03/24/2025

    On Thursday, March 20th, ****************** was notified of the complaint per tanning to a refund of $500.  The ****************** contacted Mrs. ****** on Thursday, March 20th and reviewed her son's account.  Mrs. ****** informed the ****************** that she currently has a $500 credit on her credit card account, which she was disputed and won with her credit card company.  *** is waiting for the debit to hit our bank to post.  Mrs. ****** is not owed any refund and agrees with this outcome.  Mrs. ******** ****** account has been closed.

  • Initial Complaint

    Date:09/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid an admission copay to recovery centers of America for my son ******* Chess DOB ******** and was told that the cost would be prorated based on length of stay. I paid $2500 on 1/2/24 by credit card. He stayed less than 24 hours. I have attempted to contact recovery Centers of America on 8 occasions to attempt to discuss a partial refund of my admission copay (monthly since April and weekly in September). I have gotten no return calls or refunds. I have been unable to speak with anyone in person regarding my refund as I always get transferred to a recording despite asking to speak to a representative. This facility is preying on families of individuals with mental illness and addiction issues who are desperate to help their loved one.

    Business Response

    Date: 09/24/2024

    Recovery Centers of America (RCA) at *********** is a primary substance abuse treatment facility with capability to meet patients wherever they are in their journey, whether they are beginning treatment for the first time, seeking new strategies to maintain their recovery, or facing challenges related to co-occurring mental health conditions. All our patients have a primary substance use disorder, and we are equipped to support those who also have co-occurring mental health conditions.  Committed to the well-being and success of our patients and families ensuring that they receive the best care possible.

    On 9/24/24,Dr. **** Chess and I were able to connect and discuss his concerns regarding a refund in the amount of $2,500.  I informed him that I was able to speak with the business department and after review of his sons record, confirmed his son was at RCA Monroeville for only 1 day.  ************ requested, a refund in the amount of $2,500 has been issued today (9/24/24) via check to his confirmed mailing address. 

    RCA at Monroeville continuously strive to provide comprehensive care to our patients and are committed to ongoing improvements. This feedback is valuable as we work to ensure transparency and the highest quality of care.

  • Initial Complaint

    Date:06/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband was a patient under the care of Recovery Centers of America, in their Monroeville facility in October 2023. I was required to pay 5,000 dollars to secure his treatment. Our private insurance subsequently paid 100% of the stay. Fort the last several months I have been contacting the RCA regarding the refund owed. As of this writing there has been no response regarding my request.

    Business Response

    Date: 07/10/2024

    Recovery Centers of America (RCA) at Monroeville has received and reviewed the complaint of $5018.32.  RCA's Billing team was notified and reached out to Mrs. *** via phone for further information.  Mrs. *** has been informed that a check in the amount of $5018.32 has been issued to her today (7/10/24).  

  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/15/2022 I made a payment of $480 and signed a contract with fin pay for a total of $2711 . Monthly payments for 10 months. I was told they would help me detox from pain medication. The facility provided therapeutic services for pain management,yoga,open gym,art therapy,daily counseling. I did not receive any of those services.I was not properly detoxed. I was discharged still going through the detox process and was unable to get services as outpatient until Thursday. I'm 10 weeks pregnant so this is extremely stressful to my fetus. I never once was offered any therapy for pain management. There was no daily therapy offered,no art therapy,yoga or I was not able to go to the gym once. My discharge time was 11am. The director of nursing offered me help for the withdrawal Symptoms at 10 am for that day. Nothing else was addressed.

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