Complaints

This profile includes complaints for Allegheny Brick Pointing & Masonry Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Allegheny Brick Pointing & Masonry Service has 2 locations, listed below.

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  Allegheny Brick Pointing & Masonry Service

  1205 Bowling Green Dr Monroeville, PA 15146-4422

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  Allegheny Brick Pointing & Masonry Service

  955 S Braddock Ave Wilkinsburg, PA 15221-3421

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired ******************* in June, 2022, to repoint our chimney. The work was done in November, 2022. On 11/9/22 we wrote a check for $2,300. On 11/17/22 we wrote a check for $2,300 at the completion of the job. We requested **** provide pictures of the work, which we assumed would be for all four sides of the chimney. The first problem occurred a few days after the job, when we realized during a rain storm the gutters were completely packed with debris from the job. We have pictures of the mess. My husband cleaned out the gutters. In October 2023 we noticed a tree growing from the chimney. We had a company come in. This is when we found that the pictures **** provided only showed portions of the chimney visible from the street/yard. Drone pictures showed the shoddy work done on the chimney, including using plywood (which is now exposed) to build an (ineffective) chimney cap. I am now going to pay another company to basically do the job that I had paid ******************* to do in 2022. Quite honestly, all I want is for him to give us back our money - I won't care about the other damage done to our house. And I do have pictures to back up everything I said (****'s pictures of the "completed" job, pictures of the damage to gutters and roof, and pictures taken by the drone of the other company). And given the (lack of) quality of his work, I do not want him anywhere near my home to repair it. I attached 2 photos showing the "completed work", 1 showing damage to gutters, and one showing picture from drone. I have others but your size restriction prevents me from uploading them.

  Customer Answer

  Date: 05/28/2024

   

  These 2 show damage to gutters that we discovered after a heavy rain.  My husband carted out a wheel-barrel full of debris from that cleanup (can send a copy of the wheel-barrel if you need it).
  

  These 2 pictures show damage to gutters that we discovered after a heavy rain.  My husband carted out a wheel-barrel full of debris from that cleanup (can send a copy of the wheel-barrel if you need it).
  

  First 2 show what they gave us to show job completed in November, 2022.

  Next 3 are from drone taken by the people who put on our new roof in July, 2023.

  
  Last 2 are from the company we called to remove the tree from the chimney.  These were taken in May, 2024.

  SEE ALL ATTACHMENTS