We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Spitzer Toyota Scion

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Reviews

Customer Review Ratings

2

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Val C

    Date: 02/15/2024

    Val C

    Date: 02/15/2024

    HORRIBLE CAR DEALERSHIP REPUTATION I never heard back from you in regards to why I have not received my fuel reimbursement as of yet. My address is only perhaps 15 minutes from The Spitzer location, so if it was indeed taken care of an mailed, I would have had it a while ago. You have to understand that when I brought my car back into the service department for the 4th / 5th time since I drove off of the car on December 1, 2023, everything pertaining to this car is sensitive, because this is the behavior of a customer being sold a lemon at Spitzer Toyota Dealership. You and another gentleman, ( I do not recall his name, but he is the only tall and heavy set individual who works in the service department ), advised me that my car would be in the shop getting worked on for about a week and a half. I was given a RAV 4 rental truck, the same way that I had before being there when my car was getting worked on again, I pulled off with it almost at empty. Therefore, filling it up the next day wouldn’t seem odd due to me being told that my car would be in the shop for over an hour and a half. Unbelievably, after my car being in the shop for a day, I was told my car was fixed and ready. Therefore, under the circumstances, that is the reason why I submitted to be reimbursed for filling up the car. Unfortunately, it’s taken over a little over a week and I still haven’t received my fuel reimbursement. Toyota Spitzer has not been a good steward towards me as a customer as a whole and I’m highly disappointed.

    Spitzer Toyota Scion

    Date: 03/05/2024

    I personally called ***************************** upon receiving this complaint. In my initial conversation and the only conversation I had with ***************************** concerning this complaint she denied making the complaint. Upon speaking to accounting we had in fact issued a check to ***************************** and mailed it to her current address ******************************************************* denied receiving said check. We then cancelled the first check and our service team personally handed ***************************** a the refund of gas she used in our loaner vehicle. This is not common practice when given a loaner at no charge or a rental. I have requested by email that ***************************** only direct her concerns, phone calls or any communication with Spitzer Toyota to myself. I will work to achieve an amicable solution. ************************************** General Manager Spitzer Toyota

Spitzer Toyota Scion is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.