We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Baker

Philly Pretzel Factory

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had someone pick up my order on May 13 for my sons 2nd birthday party. I ordered in the store 14$ worth of pretzels and was told I have to wait to order the hot dog pretzels due to them not being in stock at the time I couldn’t pay for it- they told me to add that on the day of. I called the day off and added the hot dog tray to the order for someone to pick up everything. She picks it up for me (she paid for it, I paid her later). It gets to the venue and completely wrong order. My friend tried fixing it for me (IM AT MY SONS BDAY) Philly pretzel factory wouldn’t do anything for me unless I came in with all my receipts they tell my friend. I’m upset now because I just called them and they said they fixed the order it will be waiting. They go back on everything they say. I go in. They won’t do anything for me besides TEXT the boss. I’m begging to call them because this is taking so long and I’m ignored. I call corporate FINALLY after FINDING a corporate card in the lobby at 1PM. My sons party started at 1pm. Once I call corporate, they TEXTED the store to give me my order. ANOTHER 22minutes it took. I was texting the person from corporate because they texted me first. And I have written proof she told me to coke in for a cash refund. I said thank you then also texted to confirm because they’re horrible. She said yes it will- and offered me other stuff too and I declined. I just wanted my refund. And to forget they exist. …. I’m on my way to the store (I’m paying my nanny with this cash I was promised and I get a call from someone ELSE in corporate saying that person misspoke and they’re not giving me a cash refund. Well- this cash was promised and let me say DESERVED. this needs rectified. I have screenshots of everything

Philly Pretzel Factory is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.