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Business Profile

Optical Goods

Eyeglass Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was my 1st time getting glasses. You can only try on the frames with plastic lenses. I asked if I don't like them what are the options? Initially I was told nothing, then with the coverage I had 30 days then it turns out I was told 60, but they don't like telling patients that timeframe. I got the glasses and tried them on and said it was hazy and dull looking. No concern on there part they already made the sale. I was ordered glasses for when I experience certain eye symptoms which could be at any time so I said well I won't wear these until needed. When I got the symptoms I put the glasses on and there was a permanent glare in the left lense, tiny clear specs and things looked foggy vs more crisp. I called the location. Told nothing could be done, but then come in. Sounded strange because sure something could be done and ultimately wasted my time.
    A lady seemed bothered, put the glasses up, and said they're fine. Did she have a microscope or even listen or care ? No. She said the glasses are fine. Oh ok they sound fantastic. I completed a survey I was emailed and the opthalmologist reached out and we didn't really get anywhere. I'm not happy with the quality of the glasses and potential defects and they didn't do anything to make it better despite some 60 day period to fix glasses a customer isn't happy with that they finally got to wear.

Eyeglass Store is NOT a BBB Accredited Business.

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