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Business Profile

Waterproofing Contractors

Mid-Atlantic Waterproofing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waterproofing Contractors.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi. I had Mid Atlantic waterproofing company install sump pumps in 2012 I believe not sure have to dig up contract to do a whole basement waterproofing with what they told me was a lifetime warranty transferred to new owner when I sold the house. If I had any problems they will come and repair etc. I flooded this week. No where to contact this company. Lines are out . Now I’m left with a false warranty and water in my basement. Now I had to call in plumbers etc and it’s costing me a lot of money to clean up and seems like these 2 pumps are broken. The electric and battery back up one. Dec 23 rd and I am not working due to a stoke now I have to deal with this. This company needs to be held accountable for the lifetime warranty they said they gave me. Now they are out of business and no accountability. Customers always get screwed

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a complaint about Mid Atlantic waterproofing. Work was finished June 14, 2018. I have a seven year warranty and now water is leaking in again exactly in the same spot they were supposed to have stopped it. Also, sump pump is not working. and as far as I can understand, they are no longer in business.

  • Initial Complaint

    Date:09/10/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a French drain and sump pump installed by Mid-Atlantic Waterproofing 10+ years ago. 8/15/2023 and 9/01/2021 I had significant water in my basement. The system came with a lifetime warranty which they honored one time shortly after installation. I now have an ineffective system and a company that to my knowledge is no longer in business. I am still hunting down actual contract but I uploaded what I have as well as picture from most recent flooding. The 2021 incident was submitted to insurance company.

  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a French drain & sump pump installed in my basement 5 years ago. The work itself was questionable as the workers broke a sewage drain from my bathroom during the install. Initially refusing to repair it, they made an attempt but I ended up having a plumber come in to do it properly. Then they installed the sump pump in an area without electric and ran an extension cord to power it. Having to remove a storage room door to run the extension cord. Finally the outside drain pipe was left pointed at & just a foot away from my neighbors porch Foundation. They did have someone come out to correct that after calling to complain. I now have water coming into the basement again and was attempting to contact the company regarding the lifetime warranty. Who is responsible for for this?? I paid the higher bid because of the lifetime transferable warranty and now it seems I’m screwed on that AND have to pay someone else to fix my current issue!

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had mid Atlantic waterproofing install a sump pump in our basement on July 29th 2017. We paid $5300. And have a lifetime transferable warranty. The sump pump has stopped working and we can not get it touch with anyone to repair it.

Mid-Atlantic Waterproofing is NOT a BBB Accredited Business.

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