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Business Profile

Furniture Stores

Ashley Store - Montgomeryville

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I went to Ashley Store in Montgomeryville, PA. Was about to buy a sectional and salesman, ******* *******, said we could do 36 month financing, I asked if it would effect our credit because we are in the process of getting a mortgage for our new house, he said no. My wife filled out a couple lines of info on their computer to start the purchase process and financing, taps continue on the screen, then it says congratulations, you have a new Ashley's credit card. We had no idea were were getting a new card we didn't want, this will effect her score, the saleman lied to us. The manager **** ****** came over and said it couldn't be cancelled. The salesman disappeared and the manager just stood there saying it couldn't be cancelled. No apology. This has hurt our credit score, and now has cause issues with completing the mortgage. I asked the manager again what could be done to help, he wouldn't provide any type of curiosity adjustments or additional discounts after what had happened only extending the Black Friday discount. Called corporate, was advised to email and they would forward to Pennsylvania Headquarters. nov 30th and Haven't heard back since.

Ashley Store - Montgomeryville is NOT a BBB Accredited Business.

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