We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Family Practice

Dr. Sinatra

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Practice.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Will not issue a refund after product was returned and then will not answer the phone when trying to call customer service

    Business Response

    Date: 01/09/2024

    Dear ***************************,

    We are sorry for the frustration you have experienced with the refund for the *****************

    On 7/4/23, we submitted the 3-month supply of the **************** and was shipped the next day. We accepted the chargeback that was filed through your financial institution on 8/8/23 for which they would then be responsible for issuing the Credit back to your account.

    We did receive the order returned to our warehouse on 10/13/23 and had attempted the refund through us again but it was declined due to the deposit already being referenced by the chargeback that was still active.

    We do show that you contacted ******* ********** again on 11/28/23 about the refund, stating that the chargeback had been dropped. Due to us accepting the chargeback on 8/8/23, the refund credit would need to be provided back to your account through your bank. Chargeback investigations may take up to 90 days to completed and should be handled by now. Please reach out to your bank to see what happened to the funds as we have accepted the chargeback and do not have the funds any longer.

    We do apologize for any inconvenience this may have caused you. Your complete satisfaction is very important to us so please do not hesitate us with any additional questions and / or concerns ************.

    Regards,
    Customer Service Escalations Supervisor

Dr. Sinatra is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.